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| Section | Objectives |
|---|---|
| Topic 1: Care Coordination and Care Plans | - Care team collaboration and task management - Care plan creation and lifecycle management |
| Topic 2: Security, Compliance, and Privacy | - Data access controls, sharing models, and consent management - HIPAA-related considerations in Salesforce Health Cloud |
| Topic 3: Integration and Interoperability | - Integration with EHR systems and external healthcare systems - Use of APIs and healthcare data exchange standards (e.g., HL7/FHIR concepts) |
| Topic 4: Reporting and Analytics | - Tracking outcomes and operational insights - Healthcare reporting and dashboards |
| Topic 5: Data Model and Patient / Member Management | - Patient / member data organization and relationships - Person accounts, contacts, and care team structures |
| Topic 6: Health Cloud Fundamentals | - Healthcare industry concepts and use cases for Health Cloud - Core Health Cloud features and capabilities |
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NEW QUESTION # 15
An administrator at Bloomington Caregivers has received a change request to alter the appearance of the timeline so that it displays vertically instead of horizontally.
Which step should the administrator take when implementing this change request?
Answer: A
NEW QUESTION # 16
Bloomington Caregivers currently has the organization-wide default controlling patient access set to Private.
A new respiratory therapist is being added to support a patient at Bloomington Caregivers, and the therapist needs access to the patient's data.
How should an administrator grant access to the respiratory therapist using out-of-the-box Health Cloud features?
Answer: C
Explanation:
In Salesforce Health Cloud, granting access to patient data for healthcare providers or supporting personnel is efficiently managed through Care Teams.
Key Details:
* Care Teams in Health Cloud:
* A Care Team represents the group of professionals supporting a patient.
* Access levels (Read or Read/Write) can be explicitly granted to Care Team members.
* Implementation Steps:
* Navigate to the patient's record in Health Cloud.
* Open the Care Team section and add the respiratory therapist.
* Assign the appropriate Role (e.g., Respiratory Therapist).
* Specify the required access level (Read or Read/Write).
* Why Care Teams Are Preferred:
* Specific Roles: Clearly defines the roles of individuals supporting the patient.
* Access Flexibility: Provides fine-grained control over access to patient data.
Why Other Options Are Incorrect:
* A and C (Account Team): Account Teams are not designed for patient care management and lack the granularity required for healthcare scenarios.
* D (Care Team with Default Access): Default access is not automatically granted; permissions must be explicitly defined.
Supporting Documentation:
* Manage Care Teams in Health Cloud (help.salesforce.com)
* Role-Based Access in Health Cloud (developer.salesforce.com)
By leveraging Care Teams and assigning appropriate permissions, administrators can efficiently manage access to sensitive patient data while maintaining compliance with privacy regulations.
NEW QUESTION # 17
Bloomington Caregivers is Implementing Health Cloud to streamline the process to register patients to care programs while capturing their consent. The company plans to leverage out-of-the-box Health Cloud features.
Which Health Cloud feature should a consultant recommend the company use in this scenario?
Answer: D
Explanation:
B is correct because Program Enrollment Flow is the out-of-the-box Health Cloud feature that helps users to register patients to care programs while capturing their consent. Program Enrollment Flow is a prebuilt flow template that guides users through the steps of selecting a program, adding related records, and obtaining consent from the patient. The flow also creates a care plan for the patient based on the program template.
NEW QUESTION # 18
Prior to go-live for Bloomington Caregivers, a consultant loads the future system users into Salesforce.
Which two permission set licenses should the consultant assign to the users to give them access to Health Cloud?
Answer: C,D
Explanation:
The users need both the Health Cloud permission set license and the Health Cloud Standard permission set license to access Health Cloud features. The Health Cloud Foundation permission set license is for users who only need access to the Health Cloud data model, and the Health Cloud Platform permission set license is for users who need access to the Health Cloud Lightning components3.
NEW QUESTION # 19
A provider system wants to leverage Health Cloud to enable its care providers to conduct video visits with their patients to discuss socioeconomic factors that impact their care.
Which capability should a consultant recommend for this use case?
Answer: B
Explanation:
The Virtual Care capability in Salesforce Health Cloud enables care providers to conduct video consultations with patients. This functionality is specifically designed to facilitate telemedicine appointments, including addressing social determinants of health (SDOH) that may impact patient care.
Key Features of Virtual Care:
Video Visits: Supports secure and HIPAA-compliant video calls between providers and patients.
Integration with Care Plans: Allows discussions of SDOH within the context of the patient's care plan, promoting holistic care.
Scheduling and Notifications: Integrates with scheduling systems to set up and notify patients of video appointments.
Why Other Options Are Incorrect:
Intelligent Appointment Management: Focuses on optimizing in-person appointment scheduling rather than telehealth services.
Telehealth: While closely related, the specific Salesforce Health Cloud term for video consultations is "Virtual Care." Integrated Care Management: Manages care plans and tasks but does not directly address video consultations.
Reference:
Virtual Care Overview
NEW QUESTION # 20
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