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NEW QUESTION # 86
What is the Customer Success Plan?
Answer: C
NEW QUESTION # 87
An RM identifies at T-120 that a customer has not adopted the primary use case defined during the Land stage. What is the strategic action at this point?
Answer: C
Explanation:
At T-120, failure to adopt the primary use case is a material adoption-related renewal risk. The RM should identify and document that risk immediately and coordinate with the Customer Success Manager (CSM) to address the underlying adoption barrier before the renewal progresses into formal customer engagement.
Cisco's Customer Success framework explicitly assigns the CSM responsibility for interpreting usage data, identifying adoption barriers, and defining actions to remove them. Cisco further states that the CSM role is intended to help customers realize value throughout the lifecycle and lead them toward successful renewal outcomes. (Cisco) This is especially important because Cisco Lifecycle Advantage treats stalled lifecycle progression as a signal that the customer may not be obtaining full value from the investment and recommends intervention to determine what support is required. (Cisco Cloud) Cisco also links improved product adoption and value realization directly with increased renewal propensity. (Cisco Community) Option A prematurely accepts contraction without first attempting to restore customer value. Option B is inappropriate because automation does not resolve a substantive adoption problem. Option C waits until T-60, allowing the risk to persist into commercial negotiation.
The correct strategy is therefore to flag the adoption risk at T-120 and engage the CSM immediately to remediate it before formal renewal engagement, making D correct.
NEW QUESTION # 88
Which critical task must a Renewals Manager perform during the Qualification phase?
Answer: B
NEW QUESTION # 89
During the Preparation phase, an RM discovers 30 decommissioned assets are still listed in the customer ' s IB. Which action should the RM take?
Answer: D
Explanation:
The RM should reconcile the Installed Base before quoting so that assets genuinely removed from service are correctly reflected as decommissioned. Cisco ' s current Renewals Manager v2.0 blueprint explicitly requires the RM to interpret Installed Base data through Cisco Ready for Partners, identify coverage issues, and remediate data misalignments to maintain entitlement accuracy. Accurate IB data is fundamental to quote readiness because obsolete or decommissioned assets can incorrectly inflate renewal scope and create downstream commercial discrepancies. (Cisco Learning Content) Cisco describes Cisco Ready as a centralized source of current Installed Base information and specifically notes that authorized sellers can correct certain data, including marking equipment that customers have removed from service. Cisco guidance further confirms that IB records remain mapped unless assets are marked as decommissioned or removed from the customer ' s network through the appropriate asset- management process. (Cisco) Option B waits until order booking, which is too late; Preparation is specifically intended to resolve IB inaccuracies before quoting. Option C is incorrect because Smart Account administration is not the mechanism for correcting physical Installed Base disposition. Option D would leave inaccurate assets in the renewal configuration rather than correcting the underlying IB.
The appropriate workflow is therefore to reconcile the customer ' s IB in Cisco Ready and ensure the 30 decommissioned assets are removed or correctly marked before generating the renewal quote. Therefore, A is correct.
NEW QUESTION # 90
Which two actions does a partner or customer perform within CCW-R? (Choose two.)
Answer: B,E
NEW QUESTION # 91
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