Oracle 1Z0-1064-26 Latest Exam Pattern, Vce 1Z0-1064-26 Free

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionWeightObjectives
Fusion Service Overview and Setup15%- Service configuration basics
- Security model, roles and access control
- Functional Setup Manager (FSM) usage
Knowledge Management15%- Knowledge base setup and configuration
- Article management and access
Service Request Management25%- Service catalog and entitlements
- SR creation, lifecycle and processing
- SR categories, assignment rules and routing
- Milestones and action plans
Omnichannel Communications15%- Media toolbar and agent notifications
- Work routing and queue setup
- Email, chat and CTI configuration
Digital Customer Service (DCS)20%- Themes, templates and page customization
- Authentication, profiles and security
- DCS architecture and deployment
Customization, Productivity and Analytics10%- OTBI reporting and integration basics
- SmartText, hotkeys and audit features
- Application Composer and extensions

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q68-Q73):

NEW QUESTION # 68
Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?

Answer: A


NEW QUESTION # 69
Which statement is correct when describing the process of adding assignment rules from Service Setup?

Answer: A


NEW QUESTION # 70
Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?

Answer: D


NEW QUESTION # 71
You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queue for these service requests?

Answer: B


NEW QUESTION # 72
Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

Answer: B,D,E


NEW QUESTION # 73
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