SAP C_BCSCX_2502 Test Review & Latest C_BCSCX_2502 Exam Papers

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SAP C_BCSCX_2502 Exam Syllabus Topics:

SectionWeightObjectives
Integration Across CX Solutions and SAP Business Suite40%- Integration with SAP Business Suite / S/4HANA
  • 1. Integration points and architecture
    • 2. Use cases and business scenarios
      - Integration between CX solutions
      • 1. Efficiency and personalization benefits
        • 2. Consistency across customer interactions
          Understanding the SAP Customer Experience Portfolio35%- Structure and components of SAP CX portfolio
          • 1. Commerce solutions
            • 2. Sales solutions
              • 3. Marketing solutions
                • 4. Service solutions
                  • 5. Customer Data solutions
                    - Unified offering for customer relationship enhancement
                    Articulating Value and Business Outcomes25%- Linking solutions to business goals
                    - Demonstrating impact on customer engagement
                    - Value proposition of integrated CX portfolio

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                    SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q23-Q28):

                    NEW QUESTION # 23
                    Which solution can be used to analyze a real-time 360 view of the customer?

                    Answer: D


                    NEW QUESTION # 24
                    What are some of the actions you can perform using SAP Emarsys?
                    Note: There are 2 correct answers to this question.

                    Answer: B,D


                    NEW QUESTION # 25
                    Which of the following are associated with SAP Sales Cloud Version 2?
                    Note: There are 2 correct answers to this question.

                    Answer: B,C


                    NEW QUESTION # 26
                    Which of the following is a feature of SAP Customer Data Platform?

                    Answer: C


                    NEW QUESTION # 27
                    Which application would you recommend to manage the customer consent and preference lifecycle?

                    Answer: C


                    NEW QUESTION # 28
                    ......

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