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| Section | Weight | Objectives |
|---|---|---|
| Design System Implementation | 20% | - Leverage SLDS and design standards
|
| Testing | 11% | - Validate and test designs
|
| Human-Centered Design | 12% | - Apply design thinking and human-centered principles
|
| Discovery | 13% | - Gather user requirements and plan design strategy
|
| Declarative Design | 27% | - Design using Salesforce declarative tools
|
| Strategy and Governance | 17% | - Define UX strategy and governance
|
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NEW QUESTION # 111
A UX Designer at Cloud Kicks is having difficulty getting its developers to see why the design changes would improve the user experience.
How should the designer help mitigate pushback from developers?
Answer: A
Explanation:
The best way for the designer to help mitigate pushback from developers is to work together on setting up UX Indicators.UX Indicators are a set of metrics that measure the user experience of a product or feature, such as usability, satisfaction, engagement, and adoption1. By working together on setting up UX Indicators, the designer and the developers can align on the goals and expectations of the design changes, and use data and evidence to evaluate their impact. This can help to reduce the subjective opinions and assumptions that might cause pushback, and foster a collaborative and user-centered culture. Sharing research notes from previous projects with them (A) might not be very helpful, as the research might not be relevant or applicable to the current project, and the developers might not trust or understand the research methods or findings. Getting buy-in from the development lead first and let them persuade others (B) might not be very effective, as it might create a top-down or hierarchical approach that does not involve the developers in the design process, and might make them feel excluded or ignored.Reference:
UX Designer Certification Prep: UX Indicators
NEW QUESTION # 112
The Client Service team at Cloud Kicks is having issues when editing an order record. The validation rule returns a top-of-page error indicating two other fields must be provided to validate and save the order changes.
How should they efficiently find the correct fields?
Answer: B
Explanation:
A top-of-page validation is a type of validation rule that displays an error message at the top of the page when a user tries to save a record that does not meet certain criteria. A field validation is a type of validation rule that displays an error message next to a specific field when a user tries to save a record that does not meet certain criteria. The advantage of using field validations over top-of-page validations is that they provide more clarity and guidance to the user about which fields need to be corrected and why. They also reduce the cognitive load and the scrolling effort for the user, as they can see the error message right next to the field they are editing. Therefore, to help the Client Service team at Cloud Kicks efficiently find the correct fields when editing an order record, the UX designer should replace the top-of-page validation with two field validations, assigning the respective fields that are required to validate and save the order changes.Reference:
NEW QUESTION # 113
A UX Designer wants to ensurenew Salesforce users are given the appropriate onboarding experience.
Which two on-App Guidance customizations should be used?
Answer: B,C
Explanation:
To ensure new Salesforce users are given the appropriate onboarding experience, a UX Designer should use the following two on-App Guidance customizations:
Specify prompt scheduling: This allows the designer to control when and how often the prompts appear to the users, based on criteria such as start and end dates, frequency, and snooze duration. This way, the designer can tailor the onboarding experience to the users' needs and preferences, and avoid overwhelming or annoying them with too many or irrelevant prompts.
Set prompt permissions: This allows the designer to target the prompts to specific user groups, based on profiles and permissions. This way, the designer can ensure that the prompts are relevant and useful to the users, and avoid showing them information that they do not need or have access to.
Salesforce In-App Guidance: Enhance Your User Experience
Create and Manage In-App Guidance Prompts
NEW QUESTION # 114
A sales representative wants to personalize their own user experience. Which recommendation should be made to provide more intuitive access to regularly used content?
Answer: C
Explanation:
The study guide identifies C. Personalize the Navigation bar as the correct recommendation.
The question focuses specifically on an individual sales representative who wants more intuitive access to regularly used content. Personalized navigation directly addresses that need by allowing the user's frequently accessed destinations to be easier to reach within their normal Salesforce workflow.
Option A, customizing the Home page theme, changes visual presentation rather than improving direct access to regularly used content.
Option B, setting up Quick Links in the Utility bar, may appear plausible as a shortcut mechanism, but it is not the personalization approach selected by the source. The study guide consistently associates Navigation bar personalization with adapting frequently accessed Salesforce items to an individual user's working pattern.
The UX principle is to reduce unnecessary navigation for high-frequency tasks. When users repeatedly access the same objects or destinations, allowing those resources to be represented directly in their navigation reduces search effort and supports faster task completion.
Thus, according to the guide, the appropriate user-level personalization is to personalize the Navigation bar.
Study Guide reference/topics: Personalized Navigation, frequently used content, Salesforce user experience, Declarative Design.
NEW QUESTION # 115
A UX Designer is evaluating whether to perform a moderated or unmoderated usability study on their prototype solution to gain user feedback. Which reason would lead the designer to choose a moderated study?
Answer: C
Explanation:
The distinguishing advantage of a moderated usability study is the researcher's ability to interact with participants and investigate observations in real time. Therefore, A is correct, which matches the uploaded study guide answer. During a moderated session, the researcher observes a participant completing defined tasks while remaining available to ask neutral follow-up questions. For example, if the participant hesitates, misunderstands a label, or abandons a workflow, the moderator can investigate the underlying reason without simply relying on analytics or a post-session questionnaire. This enables collection of richer qualitative evidence regarding the participant's reasoning and mental model. Options B and C describe typical advantages of unmoderated research. Because no researcher needs to attend each session, participants can usually complete studies asynchronously from different locations. That model generally scales more easily and can reduce both cost and researcher time. The tradeoff is depth versus scalability. Moderated testing provides deeper contextual information and allows probing, whereas unmoderated testing provides broader reach and scheduling flexibility. Because the scenario specifically asks what would justify choosing the moderated approach, the capability to ask follow-up questions when usability issues appear is the decisive criterion.
Study Guide reference/topics: Moderated testing, unmoderated testing, qualitative research, follow-up questioning, usability study design.
NEW QUESTION # 116
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