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ServiceNow CIS-PA Exam Overview:

Certification Vendor:	ServiceNow
Exam Name:	ServiceNow Certified Implementation Specialist – Platform Analytics
Exam Number:	CIS-PA
Exam Price:	USD 300
Available Languages:	English
Passing Score:	70%
Real Exam Qty:	Approximately 60
Exam Format:	Multiple select, Proctored online exam, Multiple choice
Certificate Validity Period:	Requires ongoing maintenance via ServiceNow certification delta exams (periodic renewal)
Related Certifications:	ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist – Performance Analytics
Exam Duration:	90 minutes
Recommended Training:	ServiceNow Performance Analytics Training (Now Learning)
Exam Registration:	ServiceNow Certification Portal Now Learning (Training & Exam Registration)
Sample Questions:	ServiceNow CIS-PA Sample Questions
Exam Way:	Online proctored exam delivered via ServiceNow-approved proctoring platform (e.g., Kryterion Webassessor)
Pre Condition:	ServiceNow Certified System Administrator (CSA) or equivalent platform experience is recommended
Official Syllabus URL:	https://www.servicenow.com/services/certification.html

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ServiceNow CIS-PA Exam Syllabus Topics:

Topic	Details
Topic 1	Configure Breakdowns and Breakdown Sources: This section covers setting up breakdowns to analyze indicators across different dimensions, including breakdown mappings, matrices, exclusions, scripted mappings, and bucket groups.
Topic 2	Data Visualization: This section focuses on presenting data through widgets, interactive filters, appropriate visualizations, dashboards, and analyzing data using Analytics Hub and KPI Details.
Topic 3	Data Collection: This domain explains how Performance Analytics gathers and processes data, including collection flow, configuration properties, and troubleshooting collection issues.
Topic 4	Configure Indicators and Indicator Sources: This domain addresses creating and configuring indicators (performance metrics), including source conditions, fact tables, indicator types, properties, and aggregation scripts.

ServiceNow Certified Implementation Specialist - Platform Analytics Sample Questions (Q14-Q19):

NEW QUESTION # 14
How can aBreakdownbe applied tomultiple Indicatorsbased ondifferent Facts tables?

A. Configure the indicators to use the same indicator source
B. Create a mapping script to define the relationship between the indicator facts tables and the breakdown source
C. Create a separate breakdown record for each indicator facts table
D. Create a separate breakdown mapping for each indicator facts table

Answer: D

Explanation:
A single Breakdown can be reused across multiple indicators-even when those indicators are based on different facts tables-by creating aseparate Breakdown Mapping for each indicator facts table.
The Breakdown defineswhatis being analyzed, while the Breakdown Mapping defineshowthe indicator facts relate to the breakdown source. Because different facts tables may store data differently, each requires its own mapping configuration. A scripted mapping is only required when no direct relationship exists, not simply because facts tables differ. ServiceNow documentation clearly states that reuse across facts tables is achieved through multiple mappings, making option D the correct answer.

NEW QUESTION # 15
Which definition describes the functionality of aFormula Indicator?

A. A Formula Indicator can use up to 5 Automated Indicators
B. A Formula Indicator can reference the Indicator Threshold value
C. The Formula Indicator score is calculated when the Formula Indicator is viewed
D. A Formula Indicator is needed anytime you need to calculate an aggregate

Answer: A

Explanation:
AFormula Indicatorin ServiceNow Platform Analytics allows you to calculate a derived score usingup to five other indicators(automated or manual) through a mathematical expression. These component indicators must already exist and have collected data.
Formula Indicators arenot calculated at view time; instead, they arepre-calculated during data collection and stored like other indicator scores. This ensures consistent historical trending and optimal dashboard performance. Aggregates such as count or sum are handled by automated indicators, not formula indicators.
Formula indicators also cannot referenceindicator threshold values, as thresholds are used only for KPI status evaluation and visualization, not for calculations.
ServiceNow documentation clearly states the five-indicator limit and emphasizes that Formula Indicators are meant forderived metrics, such as percentages, ratios, or normalized scores, making optionBthe only correct definition.

NEW QUESTION # 16
What should thetargetfor theIndexand its supporting indicators be set to when creating anIndex Indicator?

A. 100% and Minimize
B. 0% and Maximize
C. 100% and Maximize
D. 0% and Minimize

Answer: C

Explanation:
AnIndex Indicatorin Platform Analytics represents a composite score calculated from multiple supporting indicators. According to ServiceNow best practices, both theIndex and its supporting indicatorsshould be normalized so thathigher values represent better performance. Therefore, the correct configuration is a target of 100%with aMaximizedirection.
This standardization ensures consistent weighting and scoring logic across all contributing indicators. If supporting indicators were set to Minimize or had inconsistent targets, the index calculation would produce misleading or inverted results. Options involving a 0% target are incorrect because index scores are designed to trend toward full achievement, represented as 100%. ServiceNow documentation clearly states that index indicators assume maximization logic for proper normalization and aggregation, making option D the correct and documented choice.

NEW QUESTION # 17
What can you do in theDashboards moduleof theAnalytics Center?

A. Create, update, certify, share, and view Next Experience dashboards
B. Only share and view Next Experience dashboards
C. Only create and view Next Experience dashboards
D. Create, delete, and view Next Experience dashboards

Answer: A

Explanation:
TheDashboards modulein Analytics Center provides full lifecycle management forNext Experience Dashboards. Users with appropriate permissions cancreate, update, certify, share, and view dashboards from this module.
Certification is an important governance feature that marks dashboards as trusted and production-ready.
Sharing controls access, while update and creation enable continuous improvement. Viewing alone is insufficient for analytics governance. ServiceNow documentation clearly defines the Dashboards module as the central place for full dashboard management, making optionDthe correct answer.

NEW QUESTION # 18
Choose 2 options.
Which types ofcalendarsare supported on anIndicator Source?

A. Fiscal Calendar
B. Docket Calendar
C. Custom Calendar
D. Standard Calendar
E. Resource Calendar

Answer: C,D

Explanation:
Indicator Sources in Platform Analytics supportStandard calendarsandCustom calendarsto control how data collection aligns with business time definitions. TheStandard Calendaruses regular system time, while Custom Calendarsallow organizations to define business-specific working days, holidays, and schedules.
Fiscal calendars are used for financial reporting but are not supported directly by Indicator Sources. Resource and Docket calendars are unrelated to analytics collection. ServiceNow documentation explicitly states that Indicator Sources rely on standard or custom calendars for accurate time-based aggregation, making optionsB and Ethe correct answers.

NEW QUESTION # 19
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