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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Operating Systems31%- Other operating systems
  • 1. macOS basics
    • 2. Linux fundamentals
      - Windows OS installation, configuration, and management
      • 1. Windows tools and utilities
        • 2. Command-line tools (basic administration)
          Topic 2: Operational Procedures22%- Professionalism and communication
          • 1. Documentation procedures
            • 2. Customer service best practices
              - Safety and environmental procedures
              • 1. Safety and compliance
                • 2. E-waste handling
                  Topic 3: Software Troubleshooting22%- Common OS issues
                  • 1. Application crashes and errors
                    • 2. Boot issues and recovery
                      - Device and application troubleshooting
                      • 1. Performance optimization
                        • 2. Peripheral issues
                          Topic 4: Security25%- Threats and vulnerabilities
                          • 1. Social engineering attacks
                            • 2. Malware types
                              - Security practices
                              • 1. Wireless security and encryption
                                • 2. Authentication and access control

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                                  CompTIA 220-1202 Training Online: CompTIA A+ Certification Exam: Core 2 & Latest CompTIA Certification Training

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                                  CompTIA A+ Certification Exam: Core 2 Sample Questions (Q61-Q66):

                                  NEW QUESTION # 61
                                  Each time a user tries to go to the selected web search provider, a different website opens.
                                  Which of the following should the technician check first?

                                  Answer: C

                                  Explanation:
                                  If a user is redirected to an unexpected website, the DNS servers should be checked first to ensure they have not been changed or compromised.


                                  NEW QUESTION # 62
                                  A customer is upgrading their workstation from Windows 10 to Windows 11. They perform a clean installation from a USB drive. After the system restarts, the installer loads again. Which of the following should the user do to complete the installation?

                                  Answer: C

                                  Explanation:
                                  Removing the USB drive allows the system to boot from the newly installed Windows 11 operating system, rather than restarting the installation process.


                                  NEW QUESTION # 63
                                  Which of the following will share call audio and record video footage of a target without their knowledge?

                                  Answer: D

                                  Explanation:
                                  Stalkerware is designed to secretly monitor a target's device activity without their knowledge or consent. It can capture sensitive information such as call audio, messages, location data, and video or camera footage, making it the correct choice for covert surveillance.


                                  NEW QUESTION # 64
                                  A customer's computer does not have an active connection to the network. A technician goes through a few troubleshooting steps but is unable to resolve the issue. The technician has exhausted their knowledge. The customer expresses frustration at the time taken to resolve this issue. Which of the following should the technician do?

                                  Answer: C

                                  Explanation:
                                  When a technician exhausts all troubleshooting steps within their knowledge and the issue remains unresolved, the best practice is to escalate the issue to a higher-level technician or team. Additionally, the technician should clearly communicate the next steps to the customer to maintain transparency and reduce frustration. This ensures continuity of support and upholds customer satisfaction.
                                  B). Dismissing the customer is unprofessional and violates proper customer service protocols.
                                  C). Interrupting the customer and providing excuses escalates the tension and is inappropriate.
                                  D). Continuing to ask questions without new troubleshooting steps wastes time and increases frustration.
                                  Reference:
                                  CompTIA A+ 220-1102 Objective 4.1: Given a scenario, implement best practices associated with documentation and support systems information.
                                  Study Guide Section: Customer service best practices - escalation and communication


                                  NEW QUESTION # 65
                                  A Microsoft OS laptop user frequently forgets their password. Which alternative login method should a technician enable?

                                  Answer: C

                                  Explanation:
                                  Comprehensive and Detailed Explanation From Exact Extract:
                                  Windows Helloallows biometric and PIN-based login, which are easier and more user-friendly than passwords.
                                  FromQuentin Docter - CompTIA A+ Complete Study Guide:
                                  "Windows Hello supports biometric authentication and PINs, providing easier and secure access especially for users who have trouble remembering passwords."


                                  NEW QUESTION # 66
                                  ......

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