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Salesforce Plat-Admn-301 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Objects and Applications	19%	- Application Configuration 1. Custom objects 2. Record types 3. Page layouts 4. Lightning apps - Relationship Management 1. Master-detail relationships 2. Lookup relationships 3. Schema optimization
Topic 2: Auditing and Monitoring	10%	- Monitoring Tools 1. Performance analysis 2. System monitoring - Audit Features 1. Setup audit trail 2. Login history 3. Field history tracking
Topic 3: Process Automation	20%	- Business Solution Design 1. Combining automation tools 2. Selecting the best automation solution - Automation Troubleshooting 1. Declarative automation troubleshooting 2. Automation limitations and capabilities 3. Order of execution - Automation Tools 1. Approval Processes 2. Flow 3. Workflow Rules 4. Process Builder
Topic 4: Security and Access	20%	- Data Import 1. Data Import Wizard 2. Data Loader 3. External IDs - External Data Management 1. Salesforce Connect 2. External objects 3. Data warehouse and data lakes 4. Backup and archive strategies - User Administration 1. Profiles and permission sets 2. Delegated administration 3. Authentication methods - Data Access and Sharing 1. Record access implications 2. Role hierarchy and sharing model 3. Field-level security 4. Territory Management
Topic 5: Environment Management and Deployment	7%	- Deployment Best Practices 1. Release management 2. Metadata migration - Deployment Tools 1. Change Sets 2. Managed and unmanaged packages 3. Sandboxes
Topic 6: Data and Analytics Management	13%	- Data Quality 1. Data governance 2. Validation rules 3. Duplicate management - Reporting 1. Report filtering 2. Custom report types 3. Dashboards
Topic 7: Cloud Applications	11%	- Sales and Service Features 1. Collaboration tools 2. Service Cloud capabilities 3. Sales Cloud capabilities

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Salesforce Certified Platform Administrator II Sample Questions (Q187-Q192):

NEW QUESTION # 187
Cloud Kicks has Service end Soles Manager roles that need to be able to see a I Accounts. Currently, they each have their own custom profile. The organization-wide defaults are set to Private and a sharing rule share access to Accounts to the sales and service teams based on criteria.
What should the administrator do to allow the service and sales Manager to sec all Accounts?

A. Configure a custom profile for each manager that gives them view All on Accounts.
B. Set the organization-wide default for Accounts to Public Read Only.
C. Move the Service and Sales Managers higher in the role hierarchy.
D. Create a permission set with view All to Accounts and assign it to the Service and Sales Managers.

Answer: D

Explanation:
A permission set is a collection of settings and permissions that can extend users' functional access without changing their profiles. By creating a permission set with view All on Accounts and assigning it to the service and sales managers, an administrator can grant them access to all account records in their org without modifying their existing profiles. References: https://help.salesforce.com/s/articleView?id=sf.
users_permissionsets.htm&type=5

NEW QUESTION # 188
Ursa Major Solar has a global customer base. Recent issues with customs have greatly delayed shipping to Canadian customers. While the Country field is already on the page layout, the sales team wants Canadian customers highlighted as a potential challenge for fulfillment until the shipping issue is resolved.
How should the administrator solve this issue?

A. Create a new record type and page layout for Canadian customers, ensuring their pages look different.
B. Create an in-app guidance prompt for Canadian records.
C. Add a rich text component to the Lightning page. Use conditional visibility to only show the component if the account is Canadian.
D. Modify the page layouts to move the Country field into its own section.

Answer: C

Explanation:
A rich text component allows administrators to add custom text or images to a Lightning page. Conditional visibility allows administrators to control when a component is visible based on criteria such as field values or device type. By using these features, administrators can highlight Canadian customers as a potential challenge for fulfillment without modifying the page layout or creating a new record type. References: https://help.
salesforce.com/articleView?id=sf.app_builder_components_rich_text.htm&type=5 https://help.salesforce.com
/articleView?id=sf.app_builder_component_visibility.htm&type=5

NEW QUESTION # 189
DreamHouse Realty wants to notify an assigned agent when an appointment Is booked on a custom object for one of their listed homes along with the total number of appointments booked so far. The administrator has configured a Roll-up Summary for the number of appointments as well as a flow to detect the creation of a new appointment and send the information to the agent.
What consideration about process automation should the administrator be aware of to ensure the right Information is delivered?

A. Roll-up Summary calculations run after processes and workflows.
B. Only standard objects can be used with Roll-up Summary fields.
C. Roll-up Summary calculations will prevent a Mow from being triggered.
D. Rows can only be triggered from the records created on standard objects.

Answer: A

Explanation:
Roll-up Summary calculations are performed after processes and workflows are executed, which means that any changes made by processes or workflows will not be reflected in the roll-up summary field until after the transaction is committed. This could cause inaccurate or outdated information to be delivered to the agent if the flow relies on the roll-up summary field value.

NEW QUESTION # 190
A user is getting an error when attempting to merge two accounts. The administrator checks the profile to see the user has Read/Write permission on Accounts and is the owner of both records.
What is preventing the user from completing the merge?

A. The Account matching rules are not set.
B. Only administrators have permission to merge records.
C. The Delete permission is missing on the user for Accounts.
D. The user is assigned to the wrong territory.

Answer: C

Explanation:
The Delete permission is missing on the user for Accounts is what is preventing the user from completing the merge. Merging accounts is a way to combine up to three duplicate accounts into one master record and update the related records accordingly. Merging accounts requires the Delete permission on accounts because merging accounts involves deleting the duplicate records and keeping only the master record.

NEW QUESTION # 191
Cloud Kicks has been tracking how many participants wear the company's shoes in each marathon. The administrator creates two custom objects: Races and Runners. There is a master-detail relationship between them as well as a Roll-up Summary field on the Races object to show the count of runners in each race.
Requirements have changed, and the administrator wants to delete the Master-detail Relationship field without deleting the Runners records.
What action should an administrator take before the Relationship field can be deleted?

A. Uncheck 'Delete this record also' to turn off cascading deletes.
B. Delete the Roll-up Summary field on the parent.
C. Select the Allow Reparenting' checkbox on the Master-detail field.
D. Change the field type to a Lookup Relationship.

Answer: D

Explanation:
Changing the field type to a Lookup Relationship will allow deleting the Relationship field without deleting the Runners records. A lookup relationship creates a loose association between two objects, where the child records do not depend on the parent records for their existence. A lookup relationship can be deleted without affecting the child records, unlike a master-detail relationship that enforces cascading deletes. References:
https://help.salesforce.com/s/articleView?id=sf.relationships_considerations.htm&type=5

NEW QUESTION # 192
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