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| Section | Weight | Objectives |
|---|---|---|
| Manage Work Orders (20-25%) | 20-25% | - Process work order inspections and recommendations - Configure work order lifecycle and statuses - Handle work order incidents and resolutions - Create and manage work orders - Manage work order reporting and analytics - Manage work order products, services, and notes |
| Manage Field Service Mobile Application (10-15%) | 10-15% | - Configure resource and technician mobile experiences - Configure Field Service Mobile app settings - Manage mobile forms and workflows - Handle offline capabilities and synchronization |
| Scheduling and Dispatch (20-25%) | 20-25% | - Configure schedule board and board features - Manage scheduling options and requirements - Handle scheduling conflicts and rescheduling - Configure map view and route optimization - Schedule work orders using various methods - Optimize schedules using resource scheduling optimization |
| Manage Inventory and Procurement (15-20%) | 15-20% | - Configure product inventory and item associations - Configure warehouse and inventory settings - Process purchase orders and returns - Handle inventory adjustments and transfers - Manage inventory levels and stock locations |
| Configure Field Service (20-25%) | 20-25% | - Set up and configure resource characteristics and skills - Configure Field Service organizations and structures - Configure work order types and incident types - Configure scheduling configurations and booking setup - Set up and configure customer assets - Configure pricing, billing, and cost entities - Implement security roles and field service settings |
| Manage Asset and Connected Field Service (5-10%) | 5-10% | - Manage asset IoT connections and monitoring - Configure IoT integrations and alerts - Process IoT alerts and work order creation - Implement connected field service scenarios |
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NEW QUESTION # 155
You are a Dynamics 365 for Field Service scheduling coordinator.When you select the Book button on a work order, TechnicianA never shows up as available.
You need to update the system to see TechnicianA's availability.
What should you do?
Answer: C
NEW QUESTION # 156
You are responsible for setting up Dynamics 365 Field Service for proper billing and servicing.
Your client needs to understand the difference between billing accounts and service accounts for their multi-company organization.
Match the account type to the applicable scenario. To answer, drag the appropriate account type from the column on the left to the applicable scenario on the right. Each account type may be used once, more than once, or not at all.
NOTE: Each correct match is worth one point.
Answer:
Explanation:
NEW QUESTION # 157
You are a Dynamics 365 for Field Service Administrator. Your organization wants to use Connected Field Service for existing Customer Assets.
You install Connected Field Service and set up Azure IoT Central, but it seems no alerts are being received in Dynamics 365 for the devices.
You need to find the issue and resolve it.
Which action should you choose?
Answer: A
Explanation:
Section: Configure field service applications
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/cfs-iot-central-alerts
NEW QUESTION # 158
There are certain steps a Field Service Manager must take for RMA approval, and then for creating an RMA receipt.
Which steps pertain to RMA Approval and which steps pertain to RMA Receipts? To answer, drag RMA Approval or RMA Receipts to the appropriate steps. RMA Approval and RMA Receipts may be used once, more than once, or not at an. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 159
LitWare has requirements for the ability to track technician time.
You need to set up a manual option to track the time against the work orders.
Which three actions should you perform in sequence? To answer, move the three a Arrange the three actions in the correct order.
Answer:
Explanation:
Explanation:
A screenshot of a computer Description automatically generated
NEW QUESTION # 160
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