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SAP C-BCSCX-2502 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Articulating Value and Business Outcomes25%- Linking solutions to business goals
- Value proposition of integrated CX portfolio
- Demonstrating impact on customer engagement
Topic 2: Understanding the SAP Customer Experience Portfolio35%- Structure and components of SAP CX portfolio
  • 1. Customer Data solutions
    • 2. Marketing solutions
      • 3. Commerce solutions
        • 4. Service solutions
          • 5. Sales solutions
            - Unified offering for customer relationship enhancement
            Topic 3: Integration Across CX Solutions and SAP Business Suite40%- Integration with SAP Business Suite / S/4HANA
            • 1. Use cases and business scenarios
              • 2. Integration points and architecture
                - Integration between CX solutions
                • 1. Efficiency and personalization benefits
                  • 2. Consistency across customer interactions

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                    SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q16-Q21):

                    NEW QUESTION # 16
                    What are some of the features of SAP Commerce Cloud?
                    Note: There are 3 correct answers to this question.

                    Answer: A,D,E


                    NEW QUESTION # 17
                    Which part of SAP BTP can be positioned with SAP Customer Experience when customers want to combine data from many sources and build models?

                    Answer: A


                    NEW QUESTION # 18
                    Which of the following are capabilities of SAP Sales Cloud Version 2?
                    Note: There are 3 correct answers to this question.

                    Answer: A,B,E


                    NEW QUESTION # 19
                    What are the challenges faced by a Chief Revenue Officer (CRO) persona?
                    Note: There are 3 correct answers to this question.

                    Answer: A,C,D


                    NEW QUESTION # 20
                    How does SAP Customer Experience support end-to-end processes?
                    Note: There are 3 correct answers to this question.

                    Answer: C,D,E


                    NEW QUESTION # 21
                    ......

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