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| Section | Weight | Objectives |
|---|---|---|
| Delivery and Implementation | 16% | - Feature assessment: out-of-the-box vs custom - Integration and deployment best practices - Solution validation and optimization |
| Planning and Design | 60% | - Sprint planning and story prioritization - Migration strategy and data quality - Design scalable product catalog and data model - Order capture, quoting and fulfillment design - Asset management and MACD flows |
| Discovery | 24% | - Analyze requirements and constraints - Assess customer IT ecosystem and architecture - Define KPIs and business objectives |
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NEW QUESTION # 60
Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.
Answer: D
NEW QUESTION # 61
ABC cloud currently using communication cloud's order management (OM) to orchestrate orders, they also want to start using it for billing activation. ABC cloud's architecture principle is to use an Apigee (Middleware) layer between industries OM and any underlying systems. The billing system interface requires a series of callouts in order to place an order. Which solution should a consultant propose?
Answer: B
NEW QUESTION # 62
ABC telecom is using communication cloud for their enterprise customers. ABC telecom has a requirement wherein assets must be synchronized to the assurance platform as soon as the sale of MACD order placed by each reseller throughout the day. There are hundreds of active reseller user present in the system. How should consultant recommend that ABC telecom integrate communication cloud with their assurance platform?
Answer: A
Explanation:
For high-frequency synchronization, an event-driven integration prevents the assurance platform from repeatedly polling Salesforce. A platform event can signal that the customer asset state changed, after which the assurance application can retrieve the current authoritative asset data through the supported asset API.
This decouples the producer from the consumer and scales better than scheduled bulk extracts for near-real- time operational updates. This is the decisive architectural point in this scenario because the Salesforce Industries model separates commercial selling concerns from fulfillment, lifecycle, and integration concerns.
Bulk API is a batch mechanism and on-demand polling creates avoidable API traffic and latency. The event- plus-retrieval pattern lets the downstream system react only when a relevant change occurs. Using the standard capability also keeps the design supportable across releases, reduces unnecessary custom code, and makes operational behavior easier to trace during troubleshooting. From an implementation perspective, the configuration should be tested with representative product structures and transaction volumes so that rules, mappings, and downstream dependencies behave exactly as intended. The resulting design is therefore both functionally correct and aligned with the managed Communications Cloud operating model.
Study Guide Reference:Platform Events; asset APIs; assurance synchronization; event-driven integration; MACD.
NEW QUESTION # 63
Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?
Answer: D
NEW QUESTION # 64
Universal Containers implemented Salesforce ' s Enterprise Service Management (ESM) and have observed that, in the case of certain large and intricate orders, the Order Management system exceeds platform governor limits, leading to failures in order decomposition and orchestration plan processing. What minimal configuration action should a Consultant recommend to optimize the processing of these large orders and prevent breaches of platform governor limits?
Answer: D
Explanation:
For very large transactions, Industries Order Management can separate decomposition from orchestration-plan composition by using asynchronous/queueing submission. Breaking those computationally intensive phases into separate asynchronous transactions gives higher limits and reduces the chance that a single synchronous execution exhausts heap or CPU while processing thousands of line items and generated fulfillment records.
The key is to represent the requirement in the same layer where Salesforce evaluates that business state.
Changing the product model or splitting orders may also be useful in some designs, but the question asks for the minimal configuration action. Requesting larger governor limits is not a general solution because those limits are fundamental platform controls. This avoids mixing customer-facing product logic with downstream technical state or using integration code as a substitute for catalog and orchestration design. When the model is aligned correctly, the platform can validate the request, retain the required lifecycle information, and generate the appropriate downstream action without redundant processing. That improves auditability and makes later changes easier because administrators can adjust the relevant metadata rather than reworking multiple custom components.
Study Guide Reference:Large-order optimization; asynchronous OrderSubmitMode; decomposition; orchestration-plan composition; governor limits.
NEW QUESTION # 65
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