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ServiceNow CIS-ITSM Exam Overview:

Certification Vendor:	ServiceNow
Exam Name:	Certified Implementation Specialist - IT Service Management
Exam Number:	CIS-ITSM
Exam Duration:	90-120
Real Exam Qty:	65-80
Related Certifications:	CIS-CSD (Service Desk) CSA (Certified System Administrator) CIS-CSM (Customer Service Management) CIS-FSM (Field Service Management) CIS-SM (Service Mapping)
Exam Format:	Scenario-based, Multiple Choice, Multiple Select
Passing Score:	70%
Certificate Validity Period:	2 years (requires recertification)
Exam Price:	USD $150-200
Available Languages:	German, Japanese, English
Sample Questions:	ServiceNow CIS-ITSM Sample Questions
Exam Way:	Online proctored exam through ServiceNow Training Portal or authorized Pearson VUE testing centers
Pre Condition:	Recommended: ServiceNow Certified System Administrator (CSA) certification and practical experience implementing ITSM processes on the ServiceNow platform
Official Syllabus URL:	https://www.servicenow.com/services/training-and-certification/certified-implementation-specialist-it-service-management.html

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CIS-ITSM Updated Dumps - CIS-ITSM PDF Cram Exam

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To prepare for the ServiceNow CIS-ITSM Exam, candidates are expected to have a solid understanding of ITSM processes and principles, as well as hands-on experience with the ServiceNow platform. CIS-ITSM exam consists of 60 multiple-choice questions and has a time limit of 90 minutes. Candidates who pass the exam will receive a certificate that demonstrates their expertise in implementing ITSM solutions using ServiceNow.

ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q25-Q30):

NEW QUESTION # 25
How are Additional Comments and Work Notes intended to be used in notifications?

A. ServiceNow merely offers both so customers may choose whether to use one, both, or neither
B. Additional Comments - communicate with IT staff; Work Notes - communicate with end users
C. Additional Comments - communicate with end users; Work Notes - communicate with IT staff
D. Additional Comments - communicate with IT staff and end users; Work Notes - system generated log of updates

Answer: C

Explanation:
Explanation
set Additional comments (Customer visible)

NEW QUESTION # 26
Technical workshop and process workshop can be combined in one workshop.

A. False
B. True

Answer: B

NEW QUESTION # 27
Which of the following outlines the ways changes may be related to incidents?

A. Incidents and changes are separate processes that have little interaction.
B. A change is required to investigate the cause of an incident.
C. Incidents cause changes. Investigation of changes may indicate the need for incidents to be generated.
D. Incidents may be caused by changes. Investigation of incidents may indicate the need for a change.

Answer: D

NEW QUESTION # 28
Which type of record may be used to initiate the process to deploy a fix to an incident?

A. Incident Resolution
B. Problem
C. Service Request
D. Change Request

Answer: D

NEW QUESTION # 29
A company uses an external system to manage its custom account territory assignments. Every quarter, millions of Accounts may be updated in Salesforce with new Owners when the territory assignments are completed in the external system.
What is the optimal way to update the Accounts from the external system?

A. Composite REST API
B. SOAP API
C. Apex REST Web Service
D. Bulk API

Answer: C

NEW QUESTION # 30
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