P.S. PDFExamDumps在Google Drive上分享了免費的2026 CompTIA 220-1201考試題庫：https://drive.google.com/open?id=1p0iOGbDy5GjU8JQ2cua1k3A2XhOLzWDQ
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Networking | 20% | - Network troubleshooting - Network hardware and devices - Network protocols and services - IP addressing and subnetting basics - Network configurations - Network connectivity |
| Topic 2: Mobile Devices | 15% | - Mobile device troubleshooting - Mobile device synchronization - Cellular connectivity and settings - Mobile device configuration - Mobile device management (MDM) |
| Topic 3: Hardware | 27% | - Peripheral devices and connections - PC hardware and peripherals - Storage devices (HDD, SSD, NVMe) - RAM types and installation - Power supplies and connectors - BIOS/UEFI and firmware - CPU and expansion cards |
| Topic 4: Virtualization and Cloud Computing | 12% | - Virtualization fundamentals - Cloud connectivity and configuration - Virtual machine concepts - Cloud concepts and models (IaaS, PaaS, SaaS) - Cloud and virtualization troubleshooting |
| Topic 5: Hardware and Network Troubleshooting | 26% | - Mobile device troubleshooting - Network troubleshooting - Hardware troubleshooting - Common symptoms and root causes - Troubleshooting methodology - Printers and multifunction devices |
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問題 #165
A customer is able to print most documents with their USB inkjet printer, but the system is unresponsive when printing a certain report from a custom application. Nothing will print until the computer is restarted and the printer is power cycled. A technician remotes into the PC and confirms that the spooler stops working when this report is sent. After cleaning the spooler and reinstalling the drivers from the manufacturer's website, the issue persists. No other sites using the application report similar issues.
Which of the following is most likely causing the issue?
答案：B
解題說明：
If a print spooler crashes specifically with one application and no issue occurs on other systems, the most likely root cause is a bug within that specific application. Restarting the spooler and reinstalling drivers resolves system-wide or hardware-related issues--not app-specific failures.
This indicates the application may be sending malformed print data.
問題 #166
A small company recently added VoIP through its ISP. Users report intermittent call quality issues during peak hours. Which of the following steps should the IT administrator take to solve the issue?
答案：D
解題說明：
Separating VoIP traffic into its own VLAN allows the network to prioritize voice traffic over data traffic, reducing congestion-related latency, jitter, and packet loss that commonly cause call quality issues during peak usage hours.
問題 #167
A user reports issues controlling the cursor on a company-owned laptop. The technician inspects the laptop and discovers a bulge under the trackpad. Which of the following components should the technician replace first?
答案：C
解題說明：
A bulge under the trackpad is a common sign of a swollen battery. A failing or expanding battery can physically interfere with the trackpad, causing cursor control issues, and should be replaced immediately for both functionality and safety reasons.
問題 #168
A user's smartphone has stopped connecting to corporate Wi-Fi networks. The user has tried restarting the phone, but the issue persists. The device indicates full signal strength but fails to obtain an IP address during connection attempts. The user also notes that the smartphone can still connect to cellular data without any issues. Which of the following is the most likely cause of the connectivity issue?
答案：A
解題說明：
The device detects the Wi-Fi network and has strong signal but cannot obtain an IP address, indicating a failure in the DHCP process. This points to an issue with the DHCP server rather than signal strength or hardware.
問題 #169
A technician wants to upgrade a computer to a new Windows version. The Windows Upgrade Advisor states that the computer is not compatible with the new Windows version due to a lack of TPM 2.0 support. Which of the following should the technician do next?
答案：B
解題說明：
TPM 2.0 (Trusted Platform Module) is often disabled by default in the UEFI BIOS. Enabling it is necessary to meet the requirements for certain Windows installations, including Windows 11.
Why Not B (Install an HSM): A Hardware Security Module (HSM) is a separate device used for cryptographic functions and is not related to TPM on the motherboard.
Why Not C (Perform a clean install): A clean installation will not bypass the TPM 2.0 requirement.
Why Not D (Implement BitLocker): BitLocker requires TPM but does not resolve its absence or lack of activation.
CompTIA A+ Exam Reference: Core 1 (220-1201), Section 3.4, BIOS/UEFI configuration.
問題 #170
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