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SAP C_BCSCX_2502 Exam Syllabus Topics:

SectionWeightObjectives
Integration Across CX Solutions and SAP Business Suite40%- Integration with SAP Business Suite / S/4HANA
  • 1. Integration points and architecture
    • 2. Use cases and business scenarios
      - Integration between CX solutions
      • 1. Efficiency and personalization benefits
        • 2. Consistency across customer interactions
          Understanding the SAP Customer Experience Portfolio35%- Unified offering for customer relationship enhancement
          - Structure and components of SAP CX portfolio
          • 1. Marketing solutions
            • 2. Service solutions
              • 3. Customer Data solutions
                • 4. Sales solutions
                  • 5. Commerce solutions
                    Articulating Value and Business Outcomes25%- Value proposition of integrated CX portfolio
                    - Linking solutions to business goals
                    - Demonstrating impact on customer engagement

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                    SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q29-Q34):

                    NEW QUESTION # 29
                    Which application would you recommend to manage the customer consent and preference lifecycle?

                    Answer: B


                    NEW QUESTION # 30
                    What can companies who unlock the SAP Customer Experience value potential with Clean Core expect?
                    Note: There are 3 correct answers to this question.

                    Answer: B,C,D


                    NEW QUESTION # 31
                    What does Clean Core mean in relation to SAP Customer Experience?

                    Answer: A


                    NEW QUESTION # 32
                    What are some of the features of SAP Commerce Cloud?
                    Note: There are 3 correct answers to this question.

                    Answer: A,D,E


                    NEW QUESTION # 33
                    What are some of the aspects that help differentiate SAP Customer Experience solutions in the market?
                    Note: There are 3 correct answers to this question.

                    Answer: A,B,C


                    NEW QUESTION # 34
                    ......

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