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SAP C_BCSCX_2502 Exam Overview:

Certification Vendor:	SAP
Exam Name:	SAP Certified Associate - Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Number:	C_BCSCX_2502
Related Certifications:	SAP Certified - Positioning SAP Business Suite SAP Customer Experience Solutions
Passing Score:	70%
Exam Duration:	60 minutes
Certificate Validity Period:	SAP certification stays valid for the current solution release
Available Languages:	English
Exam Format:	Scenario-Based, Multiple Choice, Multiple Response
Exam Price:	$200 USD
Real Exam Qty:	30
Sample Questions:	SAP C_BCSCX_2502 Sample Questions
Exam Way:	Online proctored exam or test center delivery
Pre Condition:	Basic understanding of SAP Business Suite and customer experience concepts is recommended
Official Syllabus URL:	https://learning.sap.com/certifications

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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 2	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 3	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q11-Q16):

NEW QUESTION # 11
Which application would you recommend to manage the customer consent and preference lifecycle?

A. SAP Commerce Cloud
B. SAP Emarsys
C. SAP Sales Cloud Version 2
D. SAP Customer Data

Answer: D

NEW QUESTION # 12
Which solution can be used to analyze a real-time 360 view of the customer?

A. Customer Identity Access Management (CIAM) for Business-to-Consumer (B2C)
B. Enterprise Consent and Preference Management
C. Customer Identity Access Management (CIAM) for Business-to-Business (B2B)
D. SAP Customer Data Platform

Answer: D

NEW QUESTION # 13
What does Clean Core mean in relation to SAP Customer Experience?

A. It is a strategy to retain an existing installed base of solutions.
B. It is a strategy to keep existing solutions in the target system environment by prioritizing.
C. It is a strategy to minimize modifications, and to run with cloud-compliant extensions and customizations.
D. It is a strategy to aid in cleaning legacy data for the purposes of data migration.

Answer: C

NEW QUESTION # 14
What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
Note: There are 3 correct answers to this question

A. Integration monitoring needs to be centralized
B. Integration value mapping needs to be maintained
C. Integration between SAP CX and SAP ERP is out-of-the-box
D. Integration caters for error handling and monitoring
E. Integration is GDPR compliant

Answer: B,C,D

NEW QUESTION # 15
Which part of SAP BTP can be positioned with SAP Customer Experience when customers want to combine data from many sources and build models?

A. SAP Workzone
B. SAP Datasphere
C. SAP Business Al
D. SAP Customer Data Cloud

Answer: B

NEW QUESTION # 16
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