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Salesforce Arch-302 Exam Syllabus Topics:

SectionObjectives
B2C Platform Capabilities- Salesforce Customer 360 integration
  • 1. Identity and profile management
    • 2. Data unification across systems
      - Commerce and engagement tools
      • 1. Commerce Cloud integration patterns
        • 2. Marketing and personalization services
          Integration Architecture- Event-driven architecture
          • 1. Streaming and event bus design
            - API-led connectivity
            • 1. MuleSoft integration patterns
              • 2. REST/SOAP APIs usage
                Scalability and Performance Design- Performance optimization strategies
                - High-volume transaction design
                Security and Data Governance- Customer data protection
                - Access control and identity management
                Solution Design for B2C Customer Experience- Customer journey architecture
                - Omnichannel experience design

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                Salesforce Certified B2C Solution Architect Sample Questions (Q89-Q94):

                NEW QUESTION # 89
                Refer to the image below:

                A brand is planning to re-platform their existing website onto B2C Commerce. As part of the re-platform they will create a new social community portal. They are going to implement B2C Commerce, Experience Cloud, and Salesforce Identity.
                After reviewing the workflow, which system should a Solution Architect recommend to use as a primary authentication method while attempting to minimize migration of customer profile data?

                Answer: C

                Explanation:
                This answer is correct because it minimizes the migration of customer profile data by using Salesforce Identity as the primary authentication method. Salesforce Identity can act as an identity provider (IDP) for both B2C Commerce and Experience Cloud, and it can store customer profile data in a single place. This reduces the need to duplicate or sync customer data across multiple systems. References: https://help.
                salesforce.com/s/articleView?id=sf.b2c_commerce_service_cloud_integration.htm&type=5


                NEW QUESTION # 90
                A telecommunications company is implementing Service Cloud and Experience Cloud with a goal to have a single view of their customers. Current system limitations have resulted in many duplicate and incomplete customer records with inadequate data quality in the millions of records. They want this issue remediated when migrating the data to Service Cloud and Experience Cloud.
                Which two activities and tools should a Solution Architect recommend to address these concerns when planning the data migration activity and assure it is completed in a timely manner?
                Choose 2 answers

                Answer: C,D

                Explanation:
                B: An ETL (Extract, Transform, Load) tool is a software that can help extract data from multiple sources, transform it according to business rules, and load it into a target destination, such as Salesforce. An ETL tool can also help run data cleansing tools, such as deduplication, validation, standardization, and enrichment, to obtain a clean data set before migrating it to Salesforce. C. Iteratively testing smaller loads against a developer or partial copy sandbox and the full load against a full copy sandbox can help ensure the data migration is successful and error-free. A developer or partial copy sandbox can be used for testing the data quality, mapping, and transformation rules, while a full copy sandbox can be used for testing the performance, scalability, and integrity of the data migration. References: https://trailhead.salesforce.com/en/content/learn/modules/data-management-basics/data-management-basics-migrate https://help.salesforce.com/s/articleView?id=sf.data_sandbox_create.htm&type=5


                NEW QUESTION # 91
                A retail company that sell fitness products Is implementing Service Cloud, B2C Commerce, and Marketing Cloud, In order to provide their customers with personalized recommendations, they are capturing and storing certain PII and health information. In order to adhers to compliance and regulations, they need to ensure shared data is encrypted across all platforms.
                What features should a Solution Architect recommend to accomplish this?

                Answer: A

                Explanation:
                Shield Platform Encryption is a feature that allows you to encrypt sensitive data at rest in Service Cloud and B2C Commerce, while preserving platform functionality. Encrypted Data Sending (EDS) is a feature that allows you to send encrypted data from Service Cloud to Marketing Cloud using an encryption key that only you control. B2C Commerce's crypto API is a set of methods that allow you to encrypt and decrypt data using symmetric or asymmetric keys in your code.
                References:
                * [Salesforce Shield Platform Encryption Implementation Guide]
                * [Encrypted Data Sending (EDS) for Marketing Cloud]
                * [B2C Commerce Crypto API]


                NEW QUESTION # 92
                A company contracted with a Satesforce implementation partner. A Solution Architect and a functional architect from the partner firm met with the business and IT stakeholders in the initial business discovery workshop. During that time, the Solution Architect gathered requirements about how the system needs to function in Salesforce with data flowing to downstream systems. The company also provided sketches of a potential user interface they want to see.
                Which three actions should the Solution Architect take to ensure the right solution can be delivered?
                Choose 3 answers

                Answer: B,C,D

                Explanation:
                These answers are correct because they are part of the solution design process that a Solution Architect should follow to ensure the right solution can be delivered. Capturing functional specifications, understanding system integrations and data sources, and identifying pain points and expected outcomes are essential steps to design a solution that meets the business needs and expectations. References: https://trailhead.salesforce.com/en
                /content/learn/modules/solution-design/solution-design-process


                NEW QUESTION # 93
                A holding company owns and operates a large number of brands internationally. They are interested in migrating from a home-grown solution to a Salesforce multi-cloud solution as part of a new digitalization initiative to optimize IT spending across the brands. The brand any would like to operate B2C Commerce sites supported by Service Cloud for their agents, and use Marketing Cloud to drive consumer engagement.
                Given that the company has operations and customers in Brazil Canada Europe Japan Russia and the United States, which two recommendations should a Solution Architect make to ensure that customer experiences are compliant with all domestic and international regulations related to data privacy and security?
                Choose 2 answers

                Answer: A,C

                Explanation:
                Shield is a set of security tools that can help protect sensitive data across Salesforce products, including encryption, auditing, and monitoring. Shield can help comply with data privacy and security regulations that require geo-fencing or data residency. Salesforce Connect is a feature that allows accessing data from external sources without storing it in Salesforce. Salesforce Connect can help comply with data privacy and security regulations that restrict cross-border data transfers or require data localization. References: https://www.
                salesforce.com/products/platform/products/shield/ https://help.salesforce.com/s/articleView?id=sf.data_source_connect.htm&type=5


                NEW QUESTION # 94
                ......

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