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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Visit Planning | 6% | - Territory and route management
|
| Topic 2: Analytics | 6% | - Reporting and KPIs
|
| Topic 3: Platform | 10% | - Core platform configuration
|
| Topic 4: Integrations | 6% | - System connectivity
|
| Topic 5: Visit Execution | 36% | - Automation and validation
|
| Topic 6: Data Setup | 36% | - Security and access
|
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NEW QUESTION # 57
Infiwave offers Internet and Voice services to residential customers. In order to provision the services, a technician visits the customer location to install the modem, then provides the modem-related data over the phone, and after capturing the data the request is sent to the fulfillment system. Infiwave has identified that having the technicians provide the data over the phone is error prone.
Which two features should Infiwave use from Industries Order Management to support this functionality and to avoid errors during data capture?
Answer: A,C
Explanation:
Industries Order Management (OM) provides multiple orchestration item types to manage human tasks, system tasks, and external service calls. For field technician data capture, Salesforce recommends manual data capture orchestration items combined with OmniScripts, so technicians enter information directly instead of relaying it verbally-reducing errors and improving data quality.
A Manual Orchestration Item (Option C) creates a human task assigned to a technician and pauses the orchestration until the technician completes the task. This is the exact pattern used when capturing installation details, device identifiers, serial numbers, modem MAC addresses, or activation parameters.
A Push Orchestration Item (Option A) is also applicable when a task must be automatically "pushed" to an external party (like a field technician mobile app). The Push item assigns the work and embeds the OmniScript UI, enabling the technician to directly enter data, ensuring accuracy and eliminating the error-prone phone call process.
Options B and D (Milestone and Callout items) represent automated system tasks and do not support interactive technician data capture.
NEW QUESTION # 58
A consultant for the NTO retail stores would like to configure inventory checks related to products that are stocked in the frozen food aisle. What should the consultant do first to ensure the field rep knows that the product is located in the frozen food aisle?
Answer: E
Explanation:
The frozen food aisle should be modeled as an In-Store Location. In-Store Location represents a specific physical area inside a retail store where products are displayed, stored, or evaluated. Salesforce identifies aisles, shelves, checkout counters, endcaps, and back rooms as typical examples.
Once the Frozen Food Aisle record is created, products can be associated with that location through Store Product. Store Product establishes the relationship among the Retail Store, Product2, and the applicable In- Store Location. This gives the Inventory Check sufficient context to tell the field representative exactly where the product should be inspected.
The In-Store Location can also be assigned an In-Store Location Category. Categories make it possible to group equivalent locations across multiple stores and configure Retail Store KPIs consistently for a store group. For example, all frozen-food aisles could share a category and common inventory-assessment rules.
Adding a custom picklist or task/store record type would duplicate functionality already provided by the standard Consumer Goods data model. Product2 identifies the commercial product; it does not by itself describe the product ' s physical placement within an individual store.
Study Guide Topics:Data Setup - > In-Store Location - > Store Product - > Inventory Check - > Store Layout
NEW QUESTION # 59
Which field is required for setting up Retail Store KPIs?
Answer: A
Explanation:
KPI Type is a required field for setting up Retail Store KPIs. Retail Store KPIs are key performance indicators that measure how well a retail store is performing against a specific goal or target. The KPI Type defines the type of metric that is being measured, such as share of shelf, out of stock, or promotion compliance. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 30.
NEW QUESTION # 60
Which three Survey invitations are displayed in the In-Store Survey task during a visit?
Answer: B,C,D
Explanation:
The In-Store Survey experience uses contextually associated Survey Invitations rather than displaying every open survey invitation in the organization. The relevant contexts are the Visit, Retail Store, and Store Primary Contact.
Salesforce allows a Survey Invitation to be generated for a contact and associated with a Visit as the related record. When the Action Plan Template assigned to the visit contains an In-Store Survey task, this association makes the invitation available within the visit ' s survey execution context. Salesforce also supports generating the invitation from the Retail Store ' s primary contact and associating the survey with the applicable account or store context.
This design ensures that field representatives see surveys relevant to the specific retail engagement they are executing. Showing all open invitations or every invitation targeted to any contact or user would introduce unrelated survey records and would not preserve the visit-level execution context.
The relationship between the Survey, Survey Invitation, Primary Contact, Retail Store, and Visit therefore provides controlled survey distribution while ensuring that the correct questionnaire is available during the appropriate store visit.
Study Guide Topics:Visit Execution - > In-Store Survey - > Survey Invitation - > Visit - > Retail Store - > Primary Contact
NEW QUESTION # 61
United Telecom (UT) has initiated high-speed offerings on Communications Cloud after upgrading its network.
Which out-of-the-box MACD process should UT consider when upgrading existing assets to high-speed offers for interested customers?
Answer: D
Explanation:
In Communications Cloud, modifying an existing commercial service to a higher speed tier (or upgraded variant) is handled through the Change of Plan MACD process. Salesforce defines Change of Plan as the out-of-the-box MACD scenario used when an existing active subscription is upgraded, downgraded, or migrated to a different configuration within the same offer family.
High-speed upgrades typically involve the same commercial product family (e.g., "Internet") but with modified attributes such as speed tier, bandwidth profile, SLA level, etc. The Change of Plan MACD:
Reuses the existing asset
Captures the new configuration
Decomposes into new or modified technical actions
Avoids unnecessary disconnect/reconnect cycles
Preserves billing continuity
Minimizes order orchestration overhead
Options B (Disconnect & New Order) and C (Modify Order) are not correct: Disconnect/New Order is used only when replacing an entire product with a materially different offering, not speed upgrades. A Modify Order MACD adjusts non-plan attributes-not plan-tier changes. Option D (Apply Promotion) is irrelevant here.
Thus, Change of Plan is the correct MACD for upgrading customers to high-speed offers.
NEW QUESTION # 62
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