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NEW QUESTION # 28
A customer has specific steps/tasks that need to be performed every time a new Business License Application comes in. The following actions must be completed:
*The applicant must upload an image of their driver's license
*The license reviewer must perform a background check within five business/working days
*The license reviewer must enter the background check results into an external system manually within two business days of completing the background check
*The license reviewer must provide a recommendation to the approver to approve/reject the application & submit it for review
*The license reviewer may add additional steps/tasks for a particular application as needed Which statement is true regarding Action Plan Templates relative to the business requirements above?
Answer: D
Explanation:
An action plan template can be created for the business license application object, and a document checklist item for the Image upload can be created is a true statement regarding Action Plan Templates relative to the business requirements above. An action plan template is a predefined set of tasks and subtasks that can be applied to records such as cases or permits. An action plan template can be created for any custom or standard object that supports activities, such as the business license application object. A document checklist item is a type of task that can require users to upload documents or images as part of an action plan template.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_action_plan_templates.htm&type=5&
NEW QUESTION # 29
A government agency is planning to determine applicable fees for customers based on complex data entered by the customer. Business users would like to test this feature with multiple samples before going live.
How can the agency execute and confirm samples?
Answer: C
Explanation:
Utilizing the expression sets in BRE module is a way to execute and confirm samples for determining applicable fees for customers based on complex data entered by the customer. BRE module is a component of Business Rules Engine (BRE), which is a feature of Public Sector Solutions. It can help public sector agencies to create and manage business rules and logic, such as determining fees or eligibility. Expression sets are modules of BRE that can define expressions that can be reused across multiple rules or matrices. Expression sets can also be executed and confirmed with sample data using the Test Expression Set feature in BRE.
Reference: https://help.salesforce.com/s/articleView?id=psc_admin_setup_expression_set.htm & type=5 & language=en_US
NEW QUESTION # 30
A public sector agency recently implemented Public Sector Solutions for license and permit use cases. The agency is now planning to get certified for ISO 27001 compliance. One of the essential requirements for achieving this certification is demonstrating that enhanced security, data protection, and auditing capabilities are in place for their implementation.
What Salesforce add-on product should a technical consultant recommend for the agency's compliance use cases?
Answer: A
Explanation:
Salesforce Shield is a Salesforce add-on product that can be used for the agency's compliance use cases. Salesforce Shield provides enhanced security, data protection, and auditing capabilities for the agency's implementation. It includes three features: Platform Encryption, Event Monitoring, and Field Audit Trail. Platform Encryption allows the agency to encrypt sensitive data at rest while preserving critical platform functionality. Event Monitoring allows the agency to track and audit user activity and performance across the platform. Field Audit Trail allows the agency to track changes to sensitive data fields over time and set retention policies for field history data. Reference: https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/secure-data-with-platform-encryption
NEW QUESTION # 31
A Public Sector Organization (PSO) is seeking to improve how they manage us community grants and would like to introduce a new portal to allow Organizations to apply for grants. The PSO would also like to improve its internal processes and use the Grants Management package from Public Sector Solutions. The PSO currently uses Salesforce in a minimal capacity, with their staff using the Salesforce Classic UL. In addition to procuring Grants Management licenses, what other three prerequisites should the Technical Consultant advise the PSO are required?
Answer: B,D,E
Explanation:
Customer Community Licenses, enabling Chatter, and migrating users to Lightning Experience are three prerequisites that should be advised to the Public Sector Organization (PSO) before using Public Sector Solutions (PSS) components to create a portal for grant applications. Customer Community Licenses are licenses that can be used to create external users who can access data and records in Salesforce, such as grant applicants. Enabling Chatter is a feature that can be used to enable collaboration and communication among users in Salesforce, such as grant reviewers. Migrating users to Lightning Experience is a process that can be used to switch users from Salesforce Classic to Lightning Experience, which is the user interface that supports PSS components. Reference: https://help.salesforce.com/s/articleView?id=psc_admin_setup_grants_management.htm&type=5&language=en_US
NEW QUESTION # 32
A public sector organization (PSO) is implementing Public Sector Solutions. As part of this implementation, the PSO is deploying a new site to provide constituents with information about the service they provide.
Constituents will be able to register and log into this new site to access some features as well. The PSO needs to ensure that constituents are unable to see each other by default for all sites that they configure.
What can the Technical Consultant configure to meet this requirement for the PSO?
Answer: A
Explanation:
In Salesforce Public Sector Solutions, to ensure that constituents (external users) cannot see each other by default on the new site, the sharing settings must be appropriately configured. Specifically, the 'Site User Visibility' setting is designed to control whether users can see each other within the site. Here's how to configure it:
* Navigate to Sharing Settings:
* Go to Setup > Security > Sharing Settings.
* Uncheck Site User Visibility:
* Locate the 'Site User Visibility' checkbox within the sharing settings.
* Uncheck this box. This setting ensures that site users (constituents) cannot see each other's profiles and details by default.
By unchecking the 'Site User Visibility' checkbox, the PSO ensures that user records are private and not visible to other users on the site. This is a critical setting for maintaining privacy and security for constituents interacting with the PSO's site.
References:
* Salesforce Help: Sharing Settings
* Salesforce Public Sector Solutions Documentation
NEW QUESTION # 33
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