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EXIN ITILFNDv4 Exam Syllabus Topics:

SectionWeightObjectives
ITIL Service Value System25%- Continual Improvement
- Governance
- Purpose and components of the Service Value System
- Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support
Key Concepts of Service Management20%- Products and services
- Value, outcomes, costs and risks
- Service relationships: service providers, consumers, stakeholders
ITIL Guiding Principles15%- Progress iteratively with feedback
- Start where you are
- Optimize and automate
- Focus on value
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
ITIL Practices25%- Technical Management Practices: Monitoring & Event, Release, Deployment, etc.
- Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc.
- General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc.
Key Concepts of ITIL 415%- Information and technology
- Organizations, people and culture
- Value streams and processes
- Partners and suppliers

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EXIN ITIL 4 Foundation Sample Questions (Q132-Q137):

NEW QUESTION # 132
Which guiding principle considers the importance of customer loyalty?

Answer: B


NEW QUESTION # 133
Which process is used to compare the value that new services offer with the value of the services they have replaced?

Answer: A


NEW QUESTION # 134
Which describes a standard change?

Answer: B


NEW QUESTION # 135
Which statement about IT service management is CORRECT?

Answer: D


NEW QUESTION # 136
Which gives a user access to a system?

Answer: C


NEW QUESTION # 137
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