Peoplecert ITIL-4-Specialist-High-velocity-IT Practice Exams for Thorough Preparation (Desktop & Web-Based)

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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

SectionObjectives
Introduction to High-Velocity IT- Course introduction and ITIL 4 overview
- High-velocity concepts
High-Velocity IT Techniques - Resilient Operations- Problem Management
- Infrastructure and Platform Management
- Availability Management
- Monitoring and Event Management
- Capacity and Performance Management
- Service Continuity Management
- Site Reliability Engineering
High-Velocity IT Techniques - Co-Created Value and Assured Conformance- Service Experience
- Relationship Management
- Co-Created Value
- Service Desk
- Service Design
High-Velocity IT Culture- Cultural aspects of high-velocity environments
- Working in highly automated environments
Digital Product Lifecycle- Alignment with ITIL operating model
- Transition to Lean, Agile, or DevOps practices
- Digital product lifecycle overview
High-Velocity IT Techniques - Valuable Investments- Value optimization strategies
- Investment decision techniques
High-Velocity IT Techniques - Fast Development- Rapid delivery techniques
- Development acceleration methods

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q22-Q27):

NEW QUESTION # 22
Which is the BEST method of monitoring the customers overall perception of a service?

Answer:

Explanation:
Perform an analysis of complaints and compliments


NEW QUESTION # 23
Which is an example of planning for value co-creation?

Answer: B


NEW QUESTION # 24
In service relationships, what is a benefit of identifying consumer roles

Answer:

Explanation:
It enables stakeholder management


NEW QUESTION # 25
An organization is negotiating and agreeing the service levels for a social media site. Which is an example of a measure of utility that should be included in the service level agreement?

Answer:

Explanation:
The number of photo formats supported for upload


NEW QUESTION # 26
An organization has a large and complex infrastructure which often leads to incidents that impact users.
Which is the BEST technique to use to improve this situation?

Answer: B

Explanation:
Large and complex environments often fail in unexpected ways. Chaos engineering is a technique used to improve resilience by deliberately testing how systems behave under failure conditions. This helps organizations expose weaknesses, improve recovery mechanisms, and reduce user-impacting incidents over time.
A is not the best fit for reducing operational fragility. C improves quality in delivery pipelines, but it does not directly test operational resilience in complex live-like environments. D is a useful team agreement on completion criteria, but it is too limited for this scenario.
B is best because chaos engineering directly targets the uncertainty and fragility that often come with complex infrastructures, which is very consistent with HVIT's resilience focus.


NEW QUESTION # 27
......

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