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NEW QUESTION # 137
Drag and Drop Question
A CMDB Administrator needs to set up CMDB 360/Multisource CMDB Drag and drop the system property to the functionality Some options may not apply.
Answer:
Explanation:
Explanation:
In ServiceNow, CMDB 360 / Multisource CMDB extends the Identification and Reconciliation Engine (IRE) to support multi-source visibility, reconciliation, and confidence scoring.
Configuration is controlled through system properties, each enabling a specific capability.
glide.identification_engine.multisource_enabled is the master switch that activates CMDB 360 functionality.
glide.identification_engine.multisource_cmdb_ci_enabled allows CMDB 360 to collect and evaluate data specifically from CMDB CI classes.
glide.cmdb.logger.source.cmdb_multisource enables detailed logging for troubleshooting multisource ingestion and reconciliation.
glide.identification_engine.multisource_recompute.max_ci_limit protects performance by limiting how many CIs can be processed during a recompute operation.
Capturing CMDB 360 data from non-CMDB classes is not supported, which is why no property applies to that option.
This mapping aligns with Data Foundations and CMDB governance best practices, ensuring CMDB 360 is enabled safely, transparently, and at scale.
NEW QUESTION # 138
A CMDB Administrator wants to use the CMDB and CSDM Data Foundations Dashboards.
Where can the Administrator obtain the dashboard?
Answer: B
Explanation:
The CMDB and CSDM Data Foundations Dashboards are obtained from the ServiceNow Store as a free application. This is different from the standard CMDB Health Dashboard, which is part of the platform CMDB capability. The Data Foundations Dashboards provide guided visibility into CMDB and CSDM readiness, maturity, and remediation opportunities through metrics and playbooks. They are intended to help organizations improve CMDB quality and CSDM alignment without building custom dashboards from scratch. Option A is incorrect because this specific dashboard application is not simply active by default.
Option B is incorrect because it is not a paid Store application. Option C is incorrect because the correct source is the ServiceNow Store, not Innovation Lab. Therefore, the correct answer is D.
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NEW QUESTION # 139
A CMDB Administrator is comparing the Unified Map to the Service Mapping map.
What are additional capabilities of the Unified Map? (Choose Two)
Answer: A,D
NEW QUESTION # 140
The CMDB Configuration Management team has successfully developed a healthy and trusted CMDB. They have integrated discovered infrastructure data, accurately referenced non- discoverable data (such as change and support group information), and made the CMDB service- aware using Service Mapping.
How will these improvements enhance the change management process? (Choose Two)
Answer: A,D
Explanation:
A healthy and trusted CMDB that aligns with Data Foundations principles--covering accurate data ingestion, strong governance, and service-aware relationships--directly strengthens the insight available to Change Management. When discovered infrastructure data is integrated with well- maintained non-discoverable attributes (such as assignment groups, support groups, and ownership), the CMDB becomes a reliable source of truth for evaluating change risk and impact.
Option B is correct because Service Mapping establishes relationships between configuration items (CIs) and business services. This enables change practitioners to perform impact analysis, identifying which services, applications, and downstream components may be affected by a proposed change. Rather than relying on assumptions or tribal knowledge, change records can reference real dependency data, improving risk assessment, scheduling decisions, and stakeholder communication. This aligns directly with CSDM and CMDB best practices, where service context is essential for informed decision-making.
Option D is also correct because accurate, governed non-discoverable data--such as support and assignment groups--allows Change Management processes to dynamically route work. When a change is associated with a CI or service, the system can automatically populate the appropriate assignment group based on CMDB relationships. This improves efficiency, reduces manual errors, and ensures accountability across federated support models.
NEW QUESTION # 141
(Choose 2 options)
A CMDB Administrator has built a number ofTechnology Management Service Offerings (Technical Service Offerings)based onDynamic CI Groupsto better maintain group alignment for the member CIs.
Which groups aresynced to CIs from the offeringthat has a relationship to a Dynamic CI Group?
Answer: B,D
Explanation:
InServiceNow, Dynamic CI Groups are a coreData Foundationscapability used to automatically manage CI membership based on rules rather than manual maintenance. WhenTechnology Management Service Offerings (Technical Service Offerings)are related to Dynamic CI Groups, ServiceNow uses those relationships tosynchronize operational support attributesto the member CIs.
The two CI attributes that are intentionally designed to sync in this model are theManaged by Groupand theSupport Group. These groups directly influenceoperational ownership and support routing, which is why they are automatically aligned when Dynamic CI Groups are used. This ensures that incidents, changes, problems, and operational tasks are routed consistently as CI membership changes over time.
TheSupport Groupdefines who provides day-to-day operational support and is critical for Incident and Request Management workflows. TheManaged by Grouprepresents the team responsible for the technical lifecycle and operational health of the CI. Synchronizing these attributes eliminates manual updates and reduces misrouted tickets, which is a key goal of Configuration Management maturity.
TheApproval Group(Option A) is not synced because approvals are process-driven and often context-specific rather than CI-driven. Similarly, theOwned by Group(Option C) represents accountability or financial ownership, which is intentionally decoupled from dynamic operational grouping to avoid unintended governance changes.
Therefore, the correct answers areB (Managed by Group)andD (Support Group).
NEW QUESTION # 142
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