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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:

Section	Objectives
Topic 1: Security and Access
Topic 2: Data and Analytics
Topic 3: Sales and Marketing Applications
Topic 4: Data Management
Topic 5: Workflow and Process Automation
Topic 6: Object Manager and Lightning App Builder
Topic 7: Productivity and Collaboration
Topic 8: Setup and Configuration
Topic 9: Service and Support Applications

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Salesforce Certified Administrator Sample Questions (Q152-Q157):

NEW QUESTION # 152
The administrator at Ursa Major Solar has Created a new record type for customer warranty cases which two assignments should the administrator use to display the new record type to users?
Choose 2 answers

A. Role Assignment
B. Page layout Assignment.
C. Profile Assignment
D. App Manager Assignment.

Answer: B,C

NEW QUESTION # 153
At Universal Containers, there is a custom field on the Lead named Product Category. Management wants this information to be part of the Opportunity upon lead conversion.
What action should the administrator take to satisfy the request?

A. Map the lead custom field to the product's product category field.
B. Create a workflow to update Opportunity fields based on the lead.
C. Configure the product categories picklist field on the product.
D. Create a custom field on the Opportunity and map the two fields.

Answer: D

NEW QUESTION # 154
Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue.
Which feature should be used to fulfill this requirement?

A. Auto-response rule
B. Case assignment rule
C. Einstein Case Routing
D. Case escalation rule

Answer: D

NEW QUESTION # 155
Cloud Kicks want to have consistency when communication with customers on cases. The company has requested messages to be sent in an email channel with categories to help search for the proper message.
Which Solution Should be administrator suggest to meet this requirement?

A. Prebuilt Flow Templates.
B. Prebuilt Auto-Responses.
C. Prebuilt Quick Texts
D. Prebuilt Email Templates.

Answer: D

Explanation:
Explanation
Prebuilt email templates are email templates that have been created and provided by Salesforce for common use cases such as sending welcome messages, confirmation emails, etc. They can be used by Cloud Kicks to have consistency when communicating with customers on cases via email channel with categories to help search for the proper message. Prebuilt email templates can be accessed from the email action in the case feed or from the email composer in Lightning Experience. They can also be filtered by category to find the most relevant template for each case. Prebuilt quick texts, prebuilt flow templates, and prebuilt auto-responses are not solutions for having consistency when communicating with customers on cases via email channel; they are used for different purposes such as inserting common phrases, creating guided processes, or sending automated replies. References:
https://help.salesforce.com/s/articleView?id=sf.email_templates_prebuilt.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.email_templates_use.htm&type=5

NEW QUESTION # 156
An administrator at Universal Containers is reviewing current security settingsin the company's Salesforce org.
What Should the administrator do to prevent unauthorized access to Salesforce?

A. Customize organization wide default
B. Enable multi factor authentication
C. Disable TLS requirements for sessions.
D. Enable caching and autocomplete on login page

Answer: B

Explanation:
Explanation
Multi factor authentication (MFA) is a security feature that requires users to verify their identity using two or more factors when they log in to Salesforce. It can help prevent unauthorized access to Salesforce byadding an extra layer of protection beyond username and password. Enabling MFA can be done by administrators in the security settings or by users in their personal settings. Disabling TLS requirements for sessions, customizing organization wide defaults, or enabling caching and autocomplete on login page are not actions that would prevent unauthorized access to Salesforce; in fact, they may reduce security or have no effect on security at all.
References:https://help.salesforce.com/s/articleView?id=sf.security_mfa.htm&type=5

NEW QUESTION # 157
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