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| Section | Weight | Objectives |
|---|---|---|
| Testing | 11% | - Analyzing testing results and making recommendations - Planning and conducting usability testing |
| Discovery | 13% | - Identifying customer experience objectives and goals - Analyzing existing user experiences and identifying gaps - Determining business needs and user needs |
| Visual Design | 11% | - Applying Salesforce Lightning Design System (SLDS) - Designing responsive and mobile-friendly interfaces |
| Information Architecture | 12% | - Creating effective labeling and categorization systems - Designing site maps and navigation structures |
| UX Fundamentals | 16% | - Describing the user-centered design process - Understanding accessibility standards and guidelines - Identifying user interface design principles |
| Salesforce Lightning Design System | 13% | - Identifying the purpose and resources of SLDS - Applying SLDS components and patterns |
| Configuration and Customization | 10% | - Understanding declarative customization options for UX - Configuring Lightning pages and apps for optimal UX |
| Interaction Design | 14% | - Defining user flows and interactions - Designing effective page layouts - Creating wireframes and prototypes |
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Salesforce Plat-UX-101 certification exams play a significant role to verify skills, experience, and knowledge in a specific technology. Enrollment in the Salesforce Certified Platform User Experience Designer Plat-UX-101 is open to everyone. Participants in the Salesforce Certified Platform User Experience Designer Plat-UX-101 come from all over the world and receive the credentials for the Salesforce Plat-UX-101. They can quickly advance their careers in the fiercely competitive market and benefit from certification after earning the Salesforce Certified Platform User Experience Designer Plat-UX-101 badge.
NEW QUESTION # 64
Cloud Kicks has identified that its users are having difficulty figuring out where to look on a web page due to the number of design elements. What is one consideration that should be made to improve the visual hierarchy of the page?
Answer: B
Explanation:
The correct answer is C. Scale, using relative size to signal importance, exactly as identified by the uploaded study guide.
The problem is that users cannot easily determine where to look because too many visual elements compete for attention. The study guide therefore selects scale as a technique for establishing hierarchy.
Using relative size enables the designer to communicate that some elements are more important than others. A larger heading, key value, or primary action can attract attention before smaller supporting information, creating a more deliberate visual reading sequence.
Option A would weaken hierarchy because keeping all elements at similar sizes reduces the visual distinctions users rely on when scanning a page.
Option B incorrectly reduces hierarchy to simply putting larger elements at the top. Position can contribute to hierarchy, but the guide specifically identifies relative scale as the relevant principle in this scenario.
The key UX concept is that visual hierarchy should help users perceive importance before they consciously analyze every element. When size is applied intentionally, users can more rapidly distinguish primary information from secondary content.
Therefore, Cloud Kicks should use scale to establish clearer emphasis and reduce competition among page elements.
Study Guide reference/topics: Visual hierarchy, scale, relative size, attention, UX Fundamentals.
NEW QUESTION # 65
A group of sales users needs to be guided step by step through a new process using Floating or Decked Prompts.
Their administrative teamwants to the ability to see the adoption of this assistance via Reports and Dashboards.
Answer: B
Explanation:
The best option for guiding sales users through a new process using floating or docked prompts is to use the Walkthrough App from AppExchange. This app allows admins to create and manage in-app guidance walkthroughs using clicks, not code. Walkthroughs are interactive tutorials that guide users through a series of steps on a Lightning page. Users can see the prompts, click the action buttons, and follow the instructions to complete the process. Admins can also track the engagement and completion of the walkthroughs using reports and dashboards.The Walkthrough App is compatible with the standard in-app guidance feature, and does not require a subscription to myTrailhead1.
The other options are not suitable for this scenario because:
In-App Guidance Prompts using myTrailhead: This option requires a subscription to myTrailhead, which is a customizable learning platform that allows admins to create their own content and branding. In-app guidance prompts are one of the features of myTrailhead, but they are not the same as walkthroughs. Prompts are single-step messages that appear on a Lightning page, while walkthroughs are multi-step tutorials that guide users through a process.Prompts can be used to provide tips, announcements, or links, but they cannot show users how to perform a task234.
Custom build using Salesforce Flow: This option requires coding and development skills, which may not be available or feasible for the admin team. Salesforce Flow is a tool that allows admins to automate processes and tasks using clicks or code. Flows can be triggered by various events, such as buttons, actions, schedules, or record changes. Flows can also display screens to users, which can contain fields, text, images, or components. However, screens are not the same as prompts or walkthroughs. Screens are part of a flow logic, and they require user input to proceed to the next step.Screens cannot be customized to appear as floating or docked prompts, and they cannot guide users through a Lightning page56.
Basic In-App Guidance Prompts: This option does not require a subscription to myTrailhead, but it also does not provide the functionality of walkthroughs. Basic in-app guidance prompts are the same as the ones mentioned in the first option, but without the customization and branding of myTrailhead. Basic prompts can be created and managed using clicks, not code, and they can be filtered by profiles and permissions.However, basic prompts are still single-step messages that appear on a Lightning page, and they cannot show users how to perform a task23.
1: [In-App Guidance Walkthroughs: Getting Started for Sales Users]
2: [In-App Guidance Dashboard: Walkthrough Engagement]
3: [In-App Guidance in Lightning Experience]
4: [Salesforce Flow | Salesforce Developer Center]
5: [Salesforce Flow Workflow Automation Tools - Salesforce.com]
6: [The Complete Guide to Salesforce Flow | Salesforce Ben]
7: [Trailhead | The fun way to learn]
8: [Editions & Pricing - myTrailhead- Salesforce]
9: [Salesforce introduces myTrailhead, a personal learning platform ...]
10: [Trailhead | The fun way to learn Salesforce]
11: [Getting Started with myTrailhead - Salesforce]
NEW QUESTION # 66
A UX Designer at Cloud Kicks has the requirements and some user scenarios but wants to test how a new feature will be received by the user. What should the designer create and show to the user to test the content and structure of the new feature?
Answer: B
Explanation:
The correct answer is A. Wireframe Prototype, as explicitly keyed in the uploaded study guide.
The question states that Cloud Kicks already has requirements and user scenarios and now wants to evaluate how users respond to the content and structure of a proposed feature. A wireframe prototype gives participants something concrete enough to review or interact with while keeping attention on organization and functionality rather than polished aesthetics.
Option B, a User Flow, communicates how a user may move through steps or screens. It is useful for documenting process logic, but it does not provide the same screen-level representation of content and structure that can be shown directly to users for evaluation.
Option C, Heuristic Review results, represent an expert-evaluation output. They do not constitute a proposed feature artifact that users can inspect and react to.
The study-guide answer therefore reflects the importance of selecting the right prototype fidelity for the research question. If the team wants feedback about information placement, structure, sequence, and overall concept before investing in detailed visual design, a wireframe prototype is appropriate.
It enables early validation while changes remain comparatively inexpensive.
Study Guide reference/topics: Wireframe Prototype, early testing, content structure, user feedback, Testing.
NEW QUESTION # 67
Cloud Kicks plans to release a new Salesforce product to its employees, who all have different backgrounds and experience levels within Salesforce. Which onboarding design best practice would best support the product release?
Answer: C
Explanation:
The correct answer is B. Identify the message, audience, and purpose for content, as confirmed by the uploaded study guide. Effective onboarding begins by understanding who the users are, what they need to learn, and why the information matters to them. Identifying the message determines what information must be communicated. Identifying the audience allows content to be adapted to users' roles, prior knowledge, and workflow needs. Identifying the purpose ensures that onboarding material drives a meaningful outcome rather than simply presenting information.
Option A is too restrictive. Written documentation can support onboarding, but treating it as the only learning mechanism ignores differences in learning context and user experience.
Option C treats pop-ups as a default solution before the communication need has been defined. Pop-ups may sometimes support contextual guidance, but they are only one delivery mechanism and can become intrusive if poorly targeted.
The HCD principle is to design onboarding around users rather than around a preferred content format.
Understanding message, audience, and purpose therefore precedes selecting the specific onboarding mechanism.
Study Guide reference/topics: Onboarding, audience analysis, communication design, user needs, Human- Centered Design.
NEW QUESTION # 68
A UX Designer is going to create a custom app for a new team of service agents.
Which three parts of the user interface could be customized?
Choose 3 answers
Answer: A,C,D
Explanation:
To create a custom app for a new team of service agents, a UX Designer could customize the following parts of the user interface:
Tabs within the app's navigation bar: This allows the UX Designer to select which tabs are visible and accessible for the app users, such as Accounts, Contacts, Cases, etc. It can help the UX Designer to tailor the app to the specific needs and tasks of the service agents.
Page layouts of the records: This enables the UX Designer to control how the fields and related lists are arranged and displayed on the record detail pages, such as the Case page layout. It can help the UX Designer to optimize the information architecture and usability of the record pages for the service agents.
Details to be shown in the records highlights panels: This allows the UX Designer to choose which fields and actions are shown in the highlights panel at the top of the record pages, such as the Case Number, Status, Priority, etc. It can help the UX Designer to emphasize the most important and relevant information and actions for the service agents.
1: Tabs within the app's navigation bar
2: Page layouts of the records
3: Details to be shown in the records highlights panels
NEW QUESTION # 69
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