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CompTIA 220-1202 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Operational Procedures	21%	- Safety and compliance 1. Workplace safety procedures 2. Privacy and regulatory compliance 3. Environmental controls - Communication and professionalism 1. SLA management 2. Customer service techniques 3. Incident reporting - IT service management 1. Disaster recovery planning 2. Backup and recovery processes 3. Documentation and change management
Topic 2: Security	28%	- Threats and mitigation 1. Data protection and disposal 2. Malware types and removal 3. Social engineering prevention - Security fundamentals 1. Authentication and authorization 2. Zero Trust concepts 3. Permissions and access control - Network and application security 1. Wireless security protocols 2. Firewalls and security appliances 3. Encryption technologies
Topic 3: Software Troubleshooting	23%	- Mobile device troubleshooting 1. Connectivity and synchronization issues 2. Performance and battery problems 3. App and OS update failures - Operating system issues 1. System crashes and performance issues 2. Boot errors and startup problems 3. Update and driver failures - Application and security troubleshooting 1. Application crashes and errors 2. Security-related issues and fixes 3. Installation and compatibility problems
Topic 4: Operating Systems	28%	- macOS, Linux, and Chrome OS basics 1. Command-line operations 2. Installation and navigation 3. System configuration and maintenance - Windows installation, configuration, and management 1. File systems, partitions, and storage management 2. Command-line tools and scripting 3. Windows 10/11 features and settings 4. Device drivers and system updates - Mobile operating systems 1. Mobile device management 2. App installation and security settings 3. Android and iOS configuration

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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q116-Q121):

NEW QUESTION # 116
Which of the following is an example of an application publisher including undisclosed additional software in an installation package?

A. Virus
B. Trojan
C. Ransomware
D. Potentially unwanted program

Answer: D

Explanation:
A Potentially Unwanted Program (PUP) is software that a user may not have knowingly installed. It often gets bundled with legitimate software and installs without full disclosure. PUPs can affect performance, change system settings, or display unwanted ads but are not necessarily malicious like viruses or ransomware.
A). Viruses replicate and spread; they are generally more harmful and not " bundled " in the same way.
B). Ransomware encrypts files for payment and is deliberately malicious.
D). A Trojan disguises itself as legitimate software to perform malicious actions but is not typically pre- bundled by legitimate publishers.
Reference:
CompTIA A+ 220-1102 Objective 2.5: Given a scenario, detect, remove, and prevent malware using appropriate tools and methods.
Study Guide Section: Types of malware - PUPs and bundled software

NEW QUESTION # 117
A technician needs to prevent accidental access to Wi-Fi networks available in a shared office space. The BYOD and company-owned devices already have Wi-Fi settings configured via MDM solutions. Which of the following settings should the technician change?

A. Content filtering configuration
B. SSID configuration
C. IP filtering configuration
D. Port forwarding/mapping

Answer: B

Explanation:
The correct answer is B. SSID configuration, because controlling SSID visibility and behavior directly affects which wireless networks devices can see and attempt to join. In shared office environments, multiple Wi-Fi networks may be present, increasing the risk of users accidentally connecting to the wrong network.

NEW QUESTION # 118
A technician needs to disable guest log-ins on domain-joined desktop machines. Which of the following should be used?

A. Microsoft Management Console
B. Group Policy
C. Firewall
D. MSConfig

Answer: B

Explanation:
Group Policyis the standard administrative tool for setting user permissions across domain-joined systems.
FromQUENTIN DOCTER - COMPLETE Study Guide:
"Use Group Policy to enforce user rights, including disabling guest account access on domain computers."

NEW QUESTION # 119
Every time a user loads a specific spreadsheet, their computer is temporarily unresponsive. The user also notices that the title bar indicates the applications are not responding. Which of the following would a technician most likely inspect?

A. Workstation repair options
B. Anti-malware logs
C. Bandwidth status as reported in the Task Manager
D. File size and related memory utilization

Answer: D

Explanation:
A very large or complex spreadsheet can consume excessive RAM and CPU cycles, causing the application to hang or become unresponsive. By checking the file's size and monitoring how much memory Excel (or the spreadsheet program) uses when opening it, the technician can confirm whether resource exhaustion is the culprit and take steps - like simplifying the file or adding RAM - to resolve the issue.

NEW QUESTION # 120
A Microsoft OS laptop user requests an alternative log-in authentication method because they have forgotten their password multiple times. Which of the following should a technician enable to satisfy this request?

A. Single sign-on
B. User Account Control
C. BitLocker
D. Windows Hello

Answer: D

Explanation:
Windows Hello provides alternative authentication methods, such as facial recognition, fingerprint, or PIN, which can help users who frequently forget their passwords.

NEW QUESTION # 121
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