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SAP C-BCSCX-2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 2	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 3	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q13-Q18):

NEW QUESTION # 13
What is SAP Customer Data Cloud designed to do?

A. Connect information from a single source.
B. Manage customer identities, consent, and preferences.
C. Provide multiple views of the customer.
D. Execute end-to-end loyalty campaigns.

Answer: B

NEW QUESTION # 14
In what ways can SAP CX AI toolkit optimize businesses?
Note: There are 3 correct answers to this question.

A. By supporting edge computing scenarios
B. By integrating with non-SAP systems
C. By automatically generating and managing product attributes from existing descriptions
D. By providing visual search options to transform the shopping experience for customers
E. By generating engaging content for banners, social media posts, and blog posts

Answer: C,D,E

NEW QUESTION # 15
Which of the following features are available in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.

A. Guided selling
B. Omnichannel experience
C. Agent Desktop
D. Billing

Answer: B,C

NEW QUESTION # 16
What does Clean Core mean in relation to SAP Customer Experience?

A. It is a strategy to retain an existing installed base of solutions.
B. It is a strategy to aid in cleaning legacy data for the purposes of data migration.
C. It is a strategy to minimize modifications, and to run with cloud-compliant extensions and customizations.
D. It is a strategy to keep existing solutions in the target system environment by prioritizing.

Answer: C

NEW QUESTION # 17
What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
Note: There are 3 correct answers to this question

A. Integration caters for error handling and monitoring
B. Integration between SAP CX and SAP ERP is out-of-the-box
C. Integration is GDPR compliant
D. Integration value mapping needs to be maintained
E. Integration monitoring needs to be centralized

Answer: A,B,D

NEW QUESTION # 18
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