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ServiceNow CIS-ITSM Exam consists of 60 multiple-choice questions that need to be answered in 90 minutes. CIS-ITSM exam covers various topics related to ITSM, including incident management, problem management, change management, service catalog, and service level management. Certified Implementation Specialist - IT Service Management certification demonstrates that the individual has a comprehensive understanding of the ServiceNow ITSM platform and is capable of implementing ITSM solutions in a real-world scenario. Certified Implementation Specialist - IT Service Management certification is highly valued by employers and can help professionals advance their career in the ITSM domain.

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The CIS-ITSM certification exam covers a wide range of topics, including incident management, problem management, change management, request fulfillment, service level management, asset management, and configuration management. CIS-ITSM exam also tests the candidate's knowledge of ServiceNow ITSM best practices, ITIL framework, and ServiceNow platform capabilities. CIS-ITSM Exam consists of 60 multiple-choice questions, and candidates have 90 minutes to complete it.

ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q35-Q40):

NEW QUESTION # 35
The Problem table is extended from what table?

A. Major Incident
B. Incident
C. Problem Task
D. Task
E. Outage

Answer: D

Explanation:
C is the correct answer. The decisive ServiceNow behavior in this scenario is represented by C. Task. Major Incident Management extends the Incident process with controlled candidate promotion and additional major- incident states, roles, communications, and governance. The distinction between proposing a candidate and managing or promoting a major incident is intentional so that broad ITIL users can raise candidates while designated major-incident roles retain process control. The key exam technique is to identify the object that directly controls the requested behavior, rather than selecting a nearby administrative feature that only reports on, displays, or indirectly influences the process. The remaining choices are not the best fit. A. Outage; B.
Problem Task; D. Major Incident. Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS-ITSM curriculum. Study Guide Topics:
Major Incident Management; baseline configuration; roles and access; lifecycle and automation behavior.

NEW QUESTION # 36
When using Catalog Builder, what can be built using templates?
Choose 2 answers

A. Order guides
B. Catalog items
C. Content items
D. Record producers
E. Knowledge articles

Answer: A,B

NEW QUESTION # 37
How will the system behave if "com.snc.incident.autoclose.based on.resolved_at" property was set to No?

A. The auto-closure feature will be disabled for incidents created in the future but will remain enabled for existing incidents.
B. The auto-closure feature will run based on the resolution date.
C. The auto-closure feature will be disabled.
D. The auto-closure feature will run based on the updated date.

Answer: D

NEW QUESTION # 38
Which of the following knowledge workflows are available OOTB? (Choose all that apply.)

A. Knowledge Instant Publish
B. Knowledge Instant Retire
C. Knowledge - Advanced Approval
D. Knowledge - Approval
E. Knowledge - Approval Publish

Answer: A,B,E

NEW QUESTION # 39
The sales team has requested that a new field called Current Customer be added to the Accounts object. The default value will be "No" and will change to "Yes" if any related opportunity is successfully closed as won.
What can an administrator do to meet this requirement?

A. Configure Current Customer as a roll-up summary field that will recalculate whenever an opportunity is won.
B. Use an Apex trigger on the Account object that sets the Current Customer field when an opportunity is won.
C. Use a workflow rule on the Opportunity object that sets the Current Customer field when an opportunity is won.
D. Configure Current Customer as a text field and use an approval process to recalculate its value.

Answer: C

NEW QUESTION # 40
......

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