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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Key Concepts of Service Management | 20% | - Products and services - Value, outcomes, costs and risks - Service relationships: service providers, consumers, stakeholders |
| Topic 2: ITIL Practices | 25% | - Technical Management Practices: Monitoring & Event, Release, Deployment, etc. - Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc. - General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc. |
| Topic 3: ITIL Guiding Principles | 15% | - Think and work holistically - Optimize and automate - Focus on value - Keep it simple and practical - Start where you are - Collaborate and promote visibility - Progress iteratively with feedback |
| Topic 4: Key Concepts of ITIL 4 | 15% | - Organizations, people and culture - Value streams and processes - Information and technology - Partners and suppliers |
| Topic 5: ITIL Service Value System | 25% | - Continual Improvement - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - Governance - Purpose and components of the Service Value System |
>> Authorized ITILFNDv4 Exam Dumps <<
The ITIL 4 Foundation (ITILFNDv4) certification exam is one of the top-rated and career-oriented certificates that are designed to validate an EXIN professional's skills and knowledge level. These ITIL 4 Foundation (ITILFNDv4) practice questions have been inspiring those who want to prove their expertise with the industrial-recognized credential. By cracking it you can gain several personal and professional benefits.
NEW QUESTION # 219
What is CORRECT about service request management?
Answer: A
NEW QUESTION # 220
What are the ITIL guiding principles used for?
Answer: A
NEW QUESTION # 221
Identify the missing word in the following sentence:
A [?] is the addition, modification, or removal of anything that could have a direct or indirect effect on services.
Answer: D
NEW QUESTION # 222
Which of the following ensures that a service provider and a service consumer continually co- create value?
Answer: B
NEW QUESTION # 223
What is the purpose of the 'deployment management' practice?
Answer: A
NEW QUESTION # 224
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