2026 ServiceNow CIS-HR: Latest New Certified Implementation Specialist-Human Resources Dumps Ppt

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ServiceNow CIS-HR Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: HR Case Management	25%	- Case Templates and Quick Actions - HR Case Metrics and Reporting - HR Case Creation and Assignment - HR Case Lifecycle
Topic 2: Employee Record Management	20%	- Onboarding/Offboarding Processes - Employee Data Model - Employee Service Center - Employee Documents and Signatures
Topic 3: Designer Integration	25%	- Employee Readiness using Workforce Dimensions - Integration with HCM Systems - Configurable Workspace Integration
Topic 4: Core Configuration	30%	- HR Service Catalog Configuration - HR Service Administration - HR Document Generation - Virtual Agent for HR

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ServiceNow Certified Implementation Specialist-Human Resources Sample Questions (Q64-Q69):

NEW QUESTION # 64
ServiceNow has identified 3 maturity levels for an HR customer.
What are they?

A. Managed Interactions, Self-Help, Advanced Services
B. Managed Interactions, Self-Reliance, Automated Services
C. No automation, Self-reliance, Smart Services
D. Managed Interactions, Self-Reliance, Smart Services

Answer: D

Explanation:
Explanation/Reference: https://www.servicenow.es/content/dam/servicenow-assets/public/en-us/doc-type/other-document/ csc/human-resources-journey-doc.pdf

NEW QUESTION # 65
When a Document Template is created from an HR Case, the name of the person who created the document is added to the name of the attachment. Why?

A. It indicates who should sign the document
B. It indicates who generated the document
C. It indicates who the document is about
D. It indicates the Opened for user

Answer: B

Explanation:
When an HR agent uses a Document Template to generate a PDF or text document from a case record, ServiceNow automatically appends the creator ' s name to the attachment filename. This is a built-in auditing and organizational feature intended to indicate who generated the document . In a shared services environment where multiple agents might work on the same case, this naming convention provides immediate clarity on the document ' s origin without requiring the user to open the file or check the system logs. It helps maintain an accurate trail of administrative actions, especially for sensitive documents like employment contracts or disciplinary letters. This transparency is essential for compliance and internal quality control, ensuring that if a document needs to be revised or questioned, the original generator can be easily identified by looking at the attachment list on the HR Case.

NEW QUESTION # 66
In the base ServiceNow instance, how are User Criteria used?

A. To control read and write access to Knowledge bases and articles
B. To control which users can access the HR Case application
C. To control which users can access the HR Service Portal
D. To control what a user sees in the information and suggested reading widgets

Answer: A

Explanation:
Reference: https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/knowledge- management/task/t_SelectUserCriteria.html

NEW QUESTION # 67
What is the role of a Delegated Developer for HR Service Delivery?

A. To allow employees to delegate their tasks to other employees
B. To modify HR application objects such as skills, chat, surveys
C. To inherit access to other scoped applications
D. To access all areas of HR to create Cases, Tasks, Reports, Profiles, etc.

Answer: B

Explanation:
The Delegated Developer role in HR Service Delivery is designed to allow specific users or groups the ability to perform administrative and development tasks within the HR scoped application without granting them the full system administrator [admin] role. Specifically, this role permits them to modify HR application objects such as skills, chat configurations, and surveys . This is a strategic security practice that adheres to the principle of least privilege, allowing HR technical team members to configure application- specific logic-like survey questions or chat queues-while remaining restricted from global system settings.
It differentiates development responsibilities from standard HR operations (like case handling) or global system administration. This ensures that HR-specific configurations remain under the control of the HR department while maintaining the security and stability of the broader ServiceNow platform.

NEW QUESTION # 68
At what level is User Criteria set to control who can read and edit knowledge articles?

A. In either the Knowledge Base or Article.
B. In the User record.
C. In the Knowledge Base only.
D. In the Knowledge Article only.

Answer: A

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/knowledge- management/task/t_SelectUserCriteria.html

NEW QUESTION # 69
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