Pass Guaranteed Quiz 2026 1Z0-1064-26: Updated Oracle Fusion Service 2026 Implementation Professional Frenquent Update

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Topic 1: Reporting and Analytics	- Service analytics 1. Operational reporting 2. Dashboards and KPIs
Topic 2: Oracle Fusion Service Overview	- Service Configuration Basics 1. Security roles and access control 2. Basic setup and administration - Core Service Architecture 1. Fusion Service data model and components 2. Service request lifecycle management
Topic 3: Knowledge Management	- Knowledge articles 1. Search and recommendation usage 2. Creation and lifecycle management
Topic 4: Service Request Management	- Case and ticket handling 1. SLAs and escalation management 2. Creation, routing, and assignment rules - Customer interaction handling 1. Communication templates and notifications 2. Omnichannel support processes
Topic 5: Field Service and Dispatch	- Field service operations 1. Work order management 2. Scheduling and dispatch rules
Topic 6: Integrations and Extensions	- Integration capabilities 1. REST APIs and integration flows 2. Third-party system integration

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q48-Q53):

NEW QUESTION # 48
You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.
Which is the correct first action in configuring "My Knowledge"?

A. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_ARTICLE_CREATION_EDITION" profile option, and set the "SITE" value to "Yes".
B. Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for All Users" profile option, and activate it.
C. Use the task "manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Service" profile option, and activate it.
D. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS" profile option, and set "Site" value to "Yes".
E. Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Help Desk" profile option, and activate it.
F. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_IN_SR" profile option, and set "SITE" value to "Yes".

Answer: B

NEW QUESTION # 49
If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.

A. not be able to preview your application before you publish it
B. be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
C. have to contact Oracle Support for the permission to deploy your custom DCS application
D. be required to create all of your own components for the display of Engagement Cloud objects

Answer: D

NEW QUESTION # 50
Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?

A. Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.
B. Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.
C. In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective.
D. Easy to Search: Knowledge Articles content and Service Request context can be used together to recommend the best Knowledge Articles to an agent.
E. Shared Across the Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.

Answer: C,D,E

NEW QUESTION # 51
Which statement is correct when describing the process of adding assignment rules from Service Setup?

A. Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
B. Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
C. Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.
D. Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.

Answer: C

NEW QUESTION # 52
Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.

A. The hierarchical structure of the categories helps to improve the service request classification.
B. Categories facilitate the assignment of an agent to the service request.
C. Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.
D. Categories determine the steps an agent must follow to close the service request.
E. Filter the selection of the product related to the service request, when filtering by a particular category.

Answer: A,B,C

NEW QUESTION # 53
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