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Salesforce NP-Con-101 Exam Syllabus Topics:

Section	Weight	Objectives
Nonprofit Success Pack Overview and Architecture	15%	- NPSP core components and data model 1. Contact relationships and affiliations 2. NPSP object structure and relationships 3. Household and account models - NPSP settings and configuration framework 1. Global settings and customizations 2. Package configuration options
Solution Design and Implementation	20%	- Requirements gathering and solution design 1. Declarative vs custom development 2. Aligning NPSP features with nonprofit needs - Deployment and change management 1. Testing and deployment strategies 2. Governance and maintenance best practices
Data Management and Quality	15%	- Duplicate management and data cleaning 1. Matching rules and deduplication 2. Data validation and governance - Data import and export 1. Bulk data operations 2. NPSP Data Import Tool vs Data Loader
Reporting and Analytics	5%	- NPSP-specific reports and dashboards 1. LYBUNT, SYBUNT, and giving reports 2. Household and donor analytics
Fundraising and Donation Management	22%	- Donation and payment processing 1. Payment gateway integration 2. One-time and recurring donations 3. Soft credits and matching gifts - Gift management and acknowledgement 1. Receipting and acknowledgement processes 2. Donation lifecycle tracking
Program and Service Delivery	18%	- Program Management Module (PMM) 1. Participant tracking and outcomes 2. Programs, engagements, and services - Case management and client services 1. Service delivery tracking 2. Nonprofit Cloud Case Management integration

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Salesforce Certified Nonprofit Success Pack Consultant Sample Questions (Q66-Q71):

NEW QUESTION # 66
The admin at a nonprofit is implementing Salesforce Shield in its org to enable field platform encryption.
What are three NPSP considerations when implementing Shield Platform Encryption?
Choose 3 answers

A. The NPSP Data Import object supports encryption of all fields in the import batch.
B. Fields on the NPSP Address object can be encrypted, but encryption is unavailable for address fields on the Account and Contact object.
C. If the Role Name field is encrypted on the NPSP Partial Soft Credit object, the nightly Soft Credit rollups fail.
D. The NPSP MergeContacts list button on Contact list views will fail if the Contact Name is encrypted.
E. NPSP Data Import is unable to perform Custom Unique Id matching on Accounts and Contacts with an encrypted field.

Answer: C,D,E

Explanation:
When implementing Salesforce Shield Platform Encryption with NPSP, there are several key considerations:
Role Name Field on Partial Soft Credit Object:
If the Role Name field on the NPSP Partial Soft Credit object is encrypted, the nightly Soft Credit rollups will fail. This is because the rollup process relies on accessing this field, and encryption can interfere with its functionality.
MergeContacts List Button:
The NPSP MergeContacts list button on Contact list views will fail if the Contact Name is encrypted. The merging process requires access to the Contact Name to identify and merge records accurately, which encryption can prevent.
Custom Unique Id Matching:
NPSP Data Import cannot perform Custom Unique Id matching on Accounts and Contacts if the field used for matching is encrypted. This limitation arises because the encryption prevents the import process from accurately comparing and matching the encrypted values.
These considerations highlight the impact of encryption on certain NPSP functionalities, and it is important to plan accordingly when implementing Shield Platform Encryption.
Salesforce Shield Platform Encryption Documentation
Nonprofit Success Pack (NPSP) Documentation on Data Import and Soft Credits

NEW QUESTION # 67
A nonprofit, who does a lot of mail appeals to donors, asks their consultant for the best solution to keep their constituents' addresses formatted properly to ensure the mail reaches them.
What should the consultant recommend?

A. Insights Platform Data Integrity
B. Sender Authentication Package
C. Customer Data Platform
D. NPSP Address Management

Answer: D

Explanation:
For a nonprofit that does a lot of mail appeals to donors and wants to ensure addresses are formatted correctly, the consultant should recommend:
NPSP Address Management:
NPSP Address Management helps ensure that addresses are standardized and formatted correctly. It includes tools and processes to manage and validate addresses, thus reducing errors in mailings and improving delivery rates.

NEW QUESTION # 68
A volunteer manager at a nonprofit organization needs to be able to search for volunteers with landscaping skills who are available at a given time. The organization is using Volunteers for Salesforce. What should the consultant advise?

A. Create a report with the report type Contacts with Volunteer Hours and Volunteer Jobs. Filter the report by the Volunteer Job for landscaping and Volunteer Availability at the time the Volunteer Manager needs them
B. Use the Volunteers Wizard to look for volunteers with landscaping skills and Volunteer Availability and choose those available at the given time
C. Create a list view on Contacts using a filter for those who have skills that include landscaping. Add the field for Volunteer Availability on the list view and sort by it to find those with landscaping skills who are available at the given time
D. Click on the Find Volunteers tab and fill in the Volunteer Status, Volunteer Availability, and Volunteer Skills tabs with the values you're looking for and hit search

Answer: D

Explanation:
For a volunteer manager to search for volunteers with specific skills and availability using Volunteers for Salesforce, the following steps can be advised:
Use the Find Volunteers Tab:
Click on the "Find Volunteers" tab in Salesforce.
Filter Criteria:
Fill in the Volunteer Status, Volunteer Availability, and Volunteer Skills tabs with the required values:
Volunteer Status: Select the appropriate status (e.g., Active, Available).
Volunteer Availability: Specify the dates and times the volunteer is available.
Volunteer Skills: Include landscaping or other required skills.
Hit Search:
Click on the "Search" button to retrieve the list of volunteers matching the criteria.
Review and Contact Volunteers:
Review the list of volunteers who meet the criteria.
Use the contact information provided to reach out to the suitable volunteers for the specific task.
This method leverages the built-in search functionalities in Volunteers for Salesforce, providing an efficient way to find and manage volunteers based on specific needs.
Volunteers for Salesforce Documentation: Finding and Managing Volunteers Salesforce Trailhead: Volunteers for Salesforce

NEW QUESTION # 69
A consultant is helping a nonprofit diagnose and address some issues they have with NPSP. The consultant sees the customer i$ hitting governor limit errors on a particular job.
Which action should the consultant take to resolve the issue?

A. Reschedule that nightly job.
B. Decrease the batch size for that job.
C. Increase the batch size for that job.
D. Schedule that job to run more frequently.

Answer: B

Explanation:
When encountering governor limit errors on a particular job in NPSP, the consultant should decrease the batch size for that job. Here's why:
Batch Size:
Salesforce has strict governor limits to ensure efficient resource usage. When a batch job hits these limits, it often indicates that the batch size is too large.
Decreasing the batch size reduces the number of records processed in each batch execution, thereby minimizing the chances of hitting governor limits.
This approach helps in completing the job successfully without exceeding platform limits.
Salesforce Batch Apex Documentation
Salesforce Governor Limits Guide
These solutions provide precise and effective steps to address common issues and configuration needs within the Salesforce Nonprofit Cloud environment.

NEW QUESTION # 70
A nonprofit wants its staff to spend most of their time in Salesforce. but the staff needs access to several other applications as well. The nonprofit wants a solution that allows staff to use other applications without leaving Salesforce.
How should the consultant integrate these applications?

A. Implement Distributed Marketing
B. Configure External Objects
C. Implement Salesforce Canvas
D. Configure External Data Sources

Answer: C

Explanation:
To allow staff to use other applications without leaving Salesforce, implementing Salesforce Canvas is the recommended solution:
Salesforce Canvas:
Salesforce Canvas allows you to embed external applications directly within Salesforce

NEW QUESTION # 71
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