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The ITIL 4 Foundation Certification Exam covers key concepts, principles, and practices of IT service management, including the four dimensions of service management, the service value system, the service lifecycle, and the ITIL guiding principles. ITILFNDv4 Exam is designed to test candidates' knowledge and understanding of ITIL 4, as well as their ability to apply ITIL concepts and practices in real-world situations. ITIL 4 Foundation certification is recommended for individuals who are involved in IT service management, such as IT managers, IT support staff, and IT service desk personnel.

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EXIN ITILFND_V4 (ITIL 4 Foundation) Certification Exam is an essential certification for any ITSM professional who wants to demonstrate their understanding of ITSM best practices and increase their employability in the job market.

EXIN ITIL 4 Foundation Sample Questions (Q130-Q135):

NEW QUESTION # 130
Which is the FIRST thing to consider when focusing on value?

A. Defining customer experience and user experience
B. Understanding what is valuable to the service consumer
C. Identifying the service consumer who will receive value
D. Ensuring value is co-created by improvement initiatives

Answer: C

NEW QUESTION # 131
Which is a risk that might be removed from a service consumer by an IT service?

A. Cost of purchasing servers
B. Security breach
C. Failure of server hardware
D. Service provider ceasing to trade

Answer: C

NEW QUESTION # 132
Which is included in the purpose of the 'service level management' practice?

A. To set clear business-based targets for service levels
B. To ensure that suppliers and their performance are managed appropriately
C. To maximize the number of successful service and product changes
D. To ensure accurate information about the configuration of services is available

Answer: A

NEW QUESTION # 133
Identify the missing word in the following sentence:
A service is a means of enabling value co-creation by facilitating [?] that customers want to achieve, without the customer having to manage specific costs and risks.

A. outputs
B. utility
C. outcomes
D. warranty

Answer: C

NEW QUESTION # 134
Identity the missing word(s) in the following sentence.
When an organization is assessing its current state, it should use [?] to obtain accurate measurements.

A. Risk management techniques
B. Assumptions
C. Reports
D. Source data

Answer: D

NEW QUESTION # 135
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