Quiz EXIN - ITILFNDv4 - ITIL 4 Foundation Perfect New Test Test

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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Topic 1: Service Management Key Concepts	- Service Offerings - Value and Value Co-creation - Service Relationships
Topic 2: ITIL Service Value System (SVS)	- Governance - Practices Overview - Service Value Chain - Continual Improvement - Guiding Principles
Topic 3: The Four Dimensions of Service Management	- Partners and Suppliers - Information and Technology - Value Streams and Processes - Organizations and People

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EXIN ITIL 4 Foundation Sample Questions (Q172-Q177):

NEW QUESTION # 172
Which statement about IT service management is CORRECT?

A. It is performed by the service desk using a mix of people, process and technology
B. It is performed by IT service providers using a mix of suppliers and their products
C. It is performed by IT service providers using a mix of people, process and technology
D. It is performed by customers using a mix of IT systems, services and processes

Answer: C

NEW QUESTION # 173
Which statement about the 'service request management' practice is CORRECT?

A. Additional approval is sometimes needed for restoration of service
B. Service requests are fulfilled using simple workflows
C. Financial authorization is sometimes required for service requests
D. A new workflow is created for each type of request

Answer: C

NEW QUESTION # 174
Which of these should be logged and managed as a problem?

A. A user requests delivery of a laptop
B. A monitoring tool detects a change of state for a service
C. 'Continual improvement' needs to prioritize an improvement opportunity
D. Trend analysis shows a large number of similar incidents

Answer: D

NEW QUESTION # 175
Which is the correct combination of items that makes up an IT service?

A. Customers, providers and documents
B. People, processes and customers
C. Information technology, people and processes
D. Information technology, networks and people

Answer: C

NEW QUESTION # 176
Which can a change schedule be used for?

A. Speeding up the planning and authorization of emergency changes
B. Providing information about deployed changes to help manage incidents and problems
C. Tracking and managing improvement ideas from identification through to final action
D. Providing a means of initiating and assessing normal changes

Answer: B

NEW QUESTION # 177
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