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Salesforce Certified-Business-Analyst Exam Overview:

Certification Vendor:	Salesforce
Exam Name:	Salesforce Certified Business Analyst Exam
Exam Number:	Certified-Business-Analyst (CRT-251)
Passing Score:	72%
Exam Price:	$200 USD
Certificate Validity Period:	Maintenance required annually via Salesforce certification maintenance modules
Exam Format:	Multiple Choice, Multiple Select
Exam Duration:	105 minutes
Real Exam Qty:	60
Related Certifications:	Salesforce Certified Administrator
Available Languages:	English
Recommended Training:	Salesforce Business Analyst Trailhead Learning Path
Exam Registration:	Kryterion Webassessor Salesforce Certification Portal
Sample Questions:	Salesforce Certified-Business-Analyst Sample Questions
Exam Way:	Online proctored exam or onsite at authorized testing centers (via Kryterion/Webassessor)
Pre Condition:	No mandatory prerequisites; Salesforce Administrator certification is recommended
Official Syllabus URL:	https://trailhead.salesforce.com/credentials

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To prepare for the Salesforce Certified Business Analyst exam, candidates should have a solid understanding of Salesforce fundamentals, such as data modeling, security, and automation. Additionally, candidates should have experience in analyzing business processes and requirements, designing solutions, and implementing changes in Salesforce.

Salesforce Certified Business Analyst Exam Sample Questions (Q148-Q153):

NEW QUESTION # 148
Cloud Kicks has completed the user acceptance testing (UAT) phase of a major update to Sales Cloud for its EMEA sales team.
How should the business analyst help the EMEA sales team learn the new features?

A. Organize user groups by permission set and train each team.
B. Build tooltips and discoverable content in the new console layouts.
C. Document key changes and gather feedback to update the backlog.

Answer: A

Explanation:
Explanation
The business analyst should organize user groups by permission set and train each team on the new features.
This will ensure that everyone is using the same terminology and that everyone has the same understanding of the new features. It will also allow the business analyst to tailor the training to the specific needs of each team.

NEW QUESTION # 149
Universal Containers (UC) stores information about its containers in the standard Salesforce Product object. UC deals with data integrity issues, such as the Container Color field fails to update on all containers when the color is updated on a Container Product Line. The project owner mentioned that a previous consultant recommended that UC move to a more normalized data model to represent its containers.
What should the business analyst review to learn more about the previous consultant's recommendation?

A. System requirements specification
B. Change request logs
C. Entity Relationship Diagram (ERD)

Answer: C

NEW QUESTION # 150
The delivery team at Cloud Kicks is getting ready to demonstrate some new Sales Cloud functionality for a project's stakeholders. The business analyst has prepared a demo script, created test data in the sandbox, and tested the new functionality.
Which additional activity is most likely to result in a successful sprint demo?

A. Exporting a backup copy of the demo data
B. Conducting multiple dry runs
C. Performing a code review

Answer: C

NEW QUESTION # 151
Cloud Kicks (CK) has expressed concerns about the distribution process for a new line of shoes, because the company consistently misses its targeted delivery dates. CK asks the business analyst (BA) to uncover the issue and propose a business solution.
What should the BA do next?

A. Shadow an operations team member at the CK distribution facility.
B. Explore how retailers similar to CK handle distribution.
C. Review future state distribution processes for CK.

Answer: A

NEW QUESTION # 152
The business analyst (BA) at Universal Containers (UC) wants to understand why UC failed to meet a deployment date for its product go live while following the Agile process. According to the BA's research, the developers lacked a sense of the work in progress and the intended goal of that work, and the QA team was unable to clearly test the functionality based on a given persona.
Which step should the BA take next?

A. Review the user stories to ensure they are small, testable, and valuable.
B. Create a SWOT (Strength, Weakness, Opportunity, Threat) analysis to understand why development and testing took more time.
C. Move the deployment date out so the teams have more time to work.

Answer: A

NEW QUESTION # 153
......

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