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Generally, the exam measures the candidate's capabilities in performing tasks related to the Field Service offerings of Dynamics 365 such as the deployment of the Dynamics 365 Field Service, conducting Service Agreement Management, creating/maintaining Customer Assets, managing work orders, conducting inventory, and discovering/rectifying Field Service functional issues.

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Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q220-Q225):

NEW QUESTION # 220
You are a Dynamics 365 Field Service administrator.
You need to maintain pricing for products and services for customers.
On which three records can price lists be stored? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

Answer: A,D,E


NEW QUESTION # 221
You are implementing Microsoft Dynamics 365 Field Service for your organization.
You are about to finalize the updates to booking statuses. The booking statuses, and corresponding Field Service Status values are:

You want technicians' time entries to be generated every time they update the booking status.
Which two steps must you set up to ensure the time entries are correctly generated? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

Answer: A,C


NEW QUESTION # 222
You are managing a Microsoft Dynamics 365 Field Service implementation with model-driven apps for each workstream. Users are reporting that they see all workstream model-driven apps when they log into Dynamics
365, even though only a single workstream is relevant to their work.
You need to configure the model-driven apps to ensure users can only see the single model-driven app relevant to their work.
What should you do?

Answer: D


NEW QUESTION # 223
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Microsoft Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.
One of your customers, Adventure Works, does not want one of your resources to be scheduled to work orders going forward. However, this resource must be available to be scheduled for other accounts.
Solution: You create a work rule with the Type set to Excluded Resources.
Does this meet the goal?

Answer: A


NEW QUESTION # 224
During requirement and design discussions, Litware. Inc. Subject Matter Experts (SMEs) discuss a specific scenario.
A customer purchases an HVAC system along with a 1-year service contract and a 3-year extended warranty.
After 9 months, the system shuts down and the customer cannot get it started back up. The customer calls into Litware, Inc. to inform them the system is down and he needs a service technician to come out to fix the unit.
The SMEs want to know which functionality within Dynamics 365 Field Service can handle the scenario.
Which configuration steps should you take in each of the categories listed? To answer, drag the appropriate configuration to the correct category in the answer area. Each element may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct match is worth one point.

Answer:

Explanation:

Explanation:


NEW QUESTION # 225
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