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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Topic 1: Notifications, Emails, and Interactions	- Email processing 1. Inbound/outbound email channels 2. Email templates and interaction tracking - Notifications and collaboration 1. Internal collaboration tools 2. In-app notifications
Topic 2: Customer Entitlements and Action Plans	- Entitlements and SLAs 1. Milestones and operating calendars 2. Coverage and service tiers 3. Notifications and performance tracking - Action Plans 1. Action plan templates 2. Execution within service requests
Topic 3: Digital Customer Service and Chat	- Chatbot and automation 1. Virtual assistant configuration - Digital Customer Service (DCS) 1. UI themes and branding 2. Embedding Fusion Service in external apps
Topic 4: Computer Telephony Integration (CTI)	- Telephony integration setup 1. Call flows configuration 2. Screen pop functionality 3. Redwood CTI toolbar setup
Topic 5: Managing and Extending Service Requests	- Application Composer extensions 1. Object workflows 2. Custom objects and fields 3. Groovy scripting for business logic - Service Request configuration and lifecycle management 1. Scheduled processes and automation 2. Service catalog and category hierarchy 3. Profile options and system configuration 4. User and role management 5. SR outcomes and resolutions
Topic 6: Redwood UX and AI Features	- AI capabilities 1. SR classification AI 2. Knowledge recommendations - Redwood interface configuration 1. Activities timeline 2. Workflow implementation platform
Topic 7: Work Assignment and Routing	- Omnichannel routing 1. Cross-channel workload distribution 2. Work starvation prevention - Queues and assignment rules 1. Assignment rules based on SR attributes 2. Agent capacity and availability 3. Queue configuration
Topic 8: Productivity and Contact Center Tools	- Agent productivity tools 1. Hotkeys and shortcuts 2. Dashboards and analytics 3. SmartText configuration
Topic 9: Data Migration and Integration	- Data import/export 1. Import Management tool 2. FBDI import

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Oracle Fusion Service 2026 Implementation Professional 1Z0-1064-26 Prüfungsfragen mit Lösungen (Q31-Q36):

31. Frage
To create a new Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?

A. You can set a second sandbox as Active at the same time in order to begin working on another new object.
B. Multiple users cannot use your sandbox at the same time.
C. Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.
D. Your changes are isolated and do not impact other users' configuration environments or the production environment.

Antwort: C,D

32. Frage
Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?

A. Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.
B. Incoming messages have a custom filter.
C. An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
D. The configured frequency to retrieve emails is too long.

Antwort: B

33. Frage
You are creating or editing a SmartText entry. Which four options can you insert into the entry?

A. Text
B. URLs
C. Other SmartText entries
D. Tables
E. Images
F. Variables

Antwort: A,C,D,F

34. Frage
You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which three options achieve your customer's requirement?

A. Make them available externally to customers via My Digital Customer Service (DCS).
B. Make them available to employees and agents via My Knowledge.
C. Make them available internally to agents as part of the Service Request Knowledge Panel.
D. Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.
E. Make them available to external users by giving them access to the internal "My Knowledge" page.

Antwort: A,B,D

35. Frage
What is the main function of the Data Security Policies?

A. defines the privileges and roles a particular user can have
B. defines the views the application can access
C. defines the data a particular user can see and/or modify
D. defines the actions a particular user can do
E. defines the views or functionalities the user can access

Antwort: E

36. Frage
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