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SAP C-BCSCX-2502 Exam Syllabus Topics:

SectionObjectives
Topic 1: Understanding the SAP Customer Experience Portfolio- SAP CX portfolio components (Sales, Service, Marketing, Commerce, Customer Data)
  • 1. Solution capabilities and value propositions
    • 2. Use cases across customer journey
      Topic 2: Positioning SAP Customer Experience Solutions- Business value positioning of SAP CX
      • 1. Customer experience transformation scenarios
        • 2. Omnichannel customer engagement
          Topic 3: Integration Across SAP CX and SAP Business Suite- Integration with SAP S/4HANA and SAP Business Technology Platform
          • 1. End-to-end process integration
            • 2. Data flow between CX and ERP systems
              Topic 4: Customer Data, Analytics, and Experience Management- Customer identity and consent management
              • 1. Personalization and analytics use cases
                • 2. Data-driven customer engagement

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                  SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q28-Q33):

                  NEW QUESTION # 28
                  How does SAP Customer Experience support end-to-end processes?
                  Note: There are 3 correct answers to this question.

                  Answer: A,B,D


                  NEW QUESTION # 29
                  What are the challenges faced by a Chief Revenue Officer (CRO) persona?
                  Note: There are 3 correct answers to this question.

                  Answer: A,C,D


                  NEW QUESTION # 30
                  Which of the following KPIs are success metrics for the Chief Revenue Officer (CRO) persona?
                  Note: There are 3 correct answers to this question.

                  Answer: A,C,E


                  NEW QUESTION # 31
                  Which of the following is a feature of SAP Customer Data Platform?

                  Answer: C


                  NEW QUESTION # 32
                  Which feature is available in SAP Commerce Cloud?

                  Answer: B


                  NEW QUESTION # 33
                  ......

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