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SAP C-BCSCX-2502 Exam Overview:

Certification Vendor:	SAP
Exam Name:	Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Number:	C-BCSCX-2502
Passing Score:	73%
Related Certifications:	SAP Certified CX Solution Advisor SAP Certified Presales Consultant
Exam Duration:	60 minutes
Available Languages:	English
Real Exam Qty:	30
Exam Format:	Multiple Response, Multiple Choice
Certificate Validity Period:	5 years
Exam Price:	$500 - $700 USD
Recommended Training:	Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Registration:	SAP Certification Hub
Sample Questions:	SAP C-BCSCX-2502 Sample Questions
Exam Way:	Online proctored / Onsite at SAP authorized test centers
Pre Condition:	Basic knowledge of SAP Business Suite and customer experience concepts; recommended 6 months of relevant experience
Official Syllabus URL:	https://learning.sap.com/certifications/sap-certified-associate-positioning-sap-business-suite-via-sap-customer-experience-solutions

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SAP C-BCSCX-2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 2	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 3	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q26-Q31):

NEW QUESTION # 26
Which of the following are capabilities of SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.

A. Intelligent Lead Score
B. Forecasting and Pipeline Management
C. Guided Selling
D. Case Management
E. Agent Desktop

Answer: A,B,C

NEW QUESTION # 27
What are some of the aspects that help differentiate SAP Customer Experience solutions in the market?
Note: There are 3 correct answers to this question.

A. Offering scalability and flexibility
B. Providing expertise in purchase processes
C. Including integration capabilities
D. Providing industry expertise

Answer: A,C,D

NEW QUESTION # 28
What can companies who unlock the SAP Customer Experience value potential with Clean Core expect?
Note: There are 3 correct answers to this question.

A. Rapid, continuous innovation by running the latest software version
B. Complex and costly upgrades from custom extensions
C. Better process execution through improved data quality
D. Data quality and consistency challenges
E. Efficient operations of IT security and efficiency

Answer: A,C,E

NEW QUESTION # 29
What are some of the actions you can perform using SAP Emarsys?
Note: There are 2 correct answers to this question.

A. Deliver personalized content
B. Route sales orders
C. Create quotation versions
D. Generate product recommendations

Answer: A,D

NEW QUESTION # 30
Which of the following actions can you perform in SAP Customer Data Cloud?

A. You can analyze customer preferences for communication.
B. You can manage customer segments.
C. You can migrate data using the Data Workbench.
D. You can record all master data (customer, products, organization) in a central database.

Answer: A

NEW QUESTION # 31
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