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Cisco 820-605 Exam Overview:

Certification Vendor:	Cisco
Exam Name:	Cisco Customer Success Manager
Exam Number:	820-605
Certificate Validity Period:	3 years
Passing Score:	70%
Real Exam Qty:	55-65
Exam Format:	Multiple choice, Scenario-based questions
Available Languages:	English, Japanese
Exam Price:	$250 USD
Exam Duration:	90 minutes
Recommended Training:	Cisco Customer Success Manager (DTCSM) Training Course Cisco Learning Network
Exam Registration:	Cisco Certification Tracking System Pearson VUE
Sample Questions:	Cisco 820-605 Sample Questions
Exam Way:	Online proctored or onsite at authorized test centers
Pre Condition:	No formal prerequisites; recommended to have basic knowledge of Cisco customer success methodologies and 6+ months of relevant experience
Official Syllabus URL:	https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/customer-success-manager-csm-820-605.html

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The modern Cisco world is changing its dynamics at a fast pace. To stay and compete in this challenging market, you have to learn and enhance your in-demand skills. Fortunately, with the Cisco Customer Success Manager (820-605) certification exam you can do this job nicely and quickly. To do this you just need to enroll in the Cisco Customer Success Manager (820-605) certification exam and put all your efforts to pass the Cisco Customer Success Manager (820-605) certification exam.

To prepare for the exam, candidates must have a strong understanding of Cisco solutions and technologies, as well as experience in customer success management. They must also be familiar with the best practices in customer success management, including developing and executing customer success plans, managing customer relationships, and driving adoption and expansion.

Cisco Customer Success Manager Sample Questions (Q76-Q81):

NEW QUESTION # 76
What is a common indicator of customer health?

A. number of services purchased
B. number of licenses purchased
C. customer satisfaction metric
D. amount of money spent on the solution

Answer: C

Explanation:
A common indicator of customer health is the customer satisfaction metric. It reflects the level of satisfaction customers have with a product or service, which is a key indicator of their overall health and likelihood to continue using and recommending the solution4.

NEW QUESTION # 77
What is a Quarterly Success Review?

A. conversation that outlines the key initiatives that are agreed upon in the success plan
B. technical analysis that outlines the implementation plan and adoption barriers
C. new success plan that focuses on the upcoming goals for the customer
D. gap analysis that focuses on the state of the customer's current architecture

Answer: A

NEW QUESTION # 78
Which adoption campaign activity does the Customer Success Manager perform to identify expansion opportunities?

A. identifies the number of potential customer users who do not have license entitlement
B. sends a survey to discover if users are fully aware of the solution benefits
C. meets with the sales team to confirm renewal dates
D. participates in sales planning calls

Answer: A

NEW QUESTION # 79
A customer informs their Customer Success Manager that they are not realizing the savings expected with their technology solution. The Customer Success Manager acknowledges the concern and takes ownership.
Which action does the Customer Success Manager take first?

A. Communicate to the technical customer center and request that an expert contact the customer to discuss the purchased solution
B. Check the account health report, review the expected outcomes in the success plan, and set up an internal meeting with the account team to discuss next steps
C. Engage the service delivery manager and request two days of free consultation for the customer
D. Escalate the situation to your manager and request a customer visit to understand concerns and expectations

Answer: B

Explanation:
The first action the Customer Success Manager should take is to check the account health report and review the expected outcomes in the success plan. This will provide insights into where the customer's expectations may not be met. Following this, setting up an internal meeting with the account team to discuss next steps is crucial for developing a strategy to address the customer's concerns.

NEW QUESTION # 80
What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?

A. organizational gap
B. capability gap
C. consumption gap
D. financial gap

Answer: A

NEW QUESTION # 81
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