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| Section | Objectives |
|---|---|
| Health Cloud Fundamentals | - Healthcare industry concepts and use cases for Health Cloud - Core Health Cloud features and capabilities |
| Reporting and Analytics | - Healthcare reporting and dashboards - Tracking outcomes and operational insights |
| Integration and Interoperability | - Integration with EHR systems and external healthcare systems - Use of APIs and healthcare data exchange standards (e.g., HL7/FHIR concepts) |
| Data Model and Patient / Member Management | - Person accounts, contacts, and care team structures - Patient / member data organization and relationships |
| Security, Compliance, and Privacy | - Data access controls, sharing models, and consent management - HIPAA-related considerations in Salesforce Health Cloud |
| Care Coordination and Care Plans | - Care plan creation and lifecycle management - Care team collaboration and task management |
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NEW QUESTION # 52
Bloomington Caregivers has configured the Provider Network Management add-on license. Some of the users are reporting that they are unable to access some of the new functionality.
Which two permission sets should an administrator ensure are assigned so the users can access Provider Network Management?
Choose 2 answers
Answer: A,C
Explanation:
To ensure that users can access the functionalities of the Provider Network Management add-on in Salesforce Health Cloud, administrators must assign the appropriate permission sets.
Required Permission Sets:
Provider Network Management Permission Set (Answer C):
Purpose: Grants users access to features specific to managing provider networks, including adding providers, managing contracts, and overseeing network adequacy.
Health Cloud Standard Permission Set (Answer D):
Purpose: Provides users with baseline access to Health Cloud features, ensuring they can interact with core health-related data and functionalities.
Implementation Steps:
Assign Permission Sets to Users:
Navigate to the user's detail page in Salesforce Setup.
In the Permission Set Assignments section, click Edit Assignments.
Select **Provider
NEW QUESTION # 53
When implementing Provider Search functionality, which two changes allow an external user to access search results?
Choose 2 answers
Answer: A,D
Explanation:
To enable external users to access Provider Search functionality, you need to make necessary changes to the Experience Cloud site and permissions:
* Add the Provider Search Component to the Site (Option A):
* Use Experience Builder to include the Provider Search Lightning Web Component on a public- facing page of the Experience Cloud site.
* Steps:
* Navigate to Experience Builder.
* Drag and drop the Provider Search component onto a designated page.
* Publish the site to make the component available to external users.
* Grant Read Access to the Care Provider Searchable Field Object (Option C):
* External users must have appropriate permissions to view the provider search results.
* Steps:
* Go to Setup > Profiles.
* Edit the site user profile associated with the Experience Cloud site.
* Grant Read access to the Care Provider Searchable Field object.
* Save and assign the profile to the relevant users.
* Sharing Rules (Not Necessary): Sharing rules are not required if the external user profile already has sufficient object-level access.
* Data Pipeline Object (Not Relevant): The Data Pipeline object is not directly involved in enabling Provider Search functionality for external users.
References:
Enable Provider Search in Health Cloud
Experience Cloud for Health Cloud
NEW QUESTION # 54
Which three standard objects are used in the workflow to manage utilization data? (Choose 3)
Answer: A,B,D
NEW QUESTION # 55
At Bloomington Caregivers, care coordinators can only view patient records they own in Health Cloud. Moving forward, a small subset of auditors need access.
What should a consultant do to expand this access?
Answer: C
Explanation:
Expanding Access to Auditors:
Exact Extract:
"Use criteria-based sharing rules to grant additional access to Person Account (patients) records for users or groups who do not own the records, such as auditors." Reference:
Other Options:
Restriction rule: Restricts, not expands, access.
User access policy: Not a Salesforce standard for sharing data.
Changing org-wide default to Public Read-Only: Not best practice for PHI and patient data-should use sharing rules for scoped access.
NEW QUESTION # 56
A customer wants to view and navigate to critical insurance, clinical, and primary care physician information on a patient's profile.
Which Health Cloud capability should a consultant implement?
Answer: D
Explanation:
In Salesforce Health Cloud, when a customer wants to view and navigate to critical patient information such as insurance, clinical, and primary care physician details, the right feature to implement is the Advanced Patient Card.
The Advanced Patient Card provides a configurable panel that displays key patient information at a glance directly on the patient's profile.
It allows quick navigation to related records (insurance coverage, care team/PCP, clinical info, etc.) without switching pages.
It's specifically designed to give providers and service representatives a 360-degree view of the patient's most important details.
Why not the others?
A . Enhanced Highlights Panel - This is a general Salesforce feature to show record highlights, but it's not tailored to healthcare-specific patient insights.
B . Enhanced Timeline - Useful for viewing chronological events (interactions, activities, encounters), but not for quick access to insurance/PCP details.
D . Patient Path - This is a visual guide for patient journeys or care programs, not for surfacing key profile details.
Salesforce Health Cloud Reference:
* Salesforce Health Cloud Implementation Guide - Advanced Patient Card:
"Use the Advanced Patient Card to display a patient's most critical information-such as coverage, conditions, medications, and care team members-directly on the patient profile for easy reference and navigation." Salesforce Help: Advanced Patient Card
NEW QUESTION # 57
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