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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Lean, Agile and Responsive Operations | 15-20% | - Lean principles: waste elimination, value stream mapping - Agile approaches: flexibility, responsiveness and speed - Comparison and integration of lean and agile - Application in manufacturing, service and public sectors |
| Topic 2: Quality Management and Performance Measurement | 15-20% | - Key Performance Indicators (KPIs) for operations - Measuring efficiency, productivity and customer satisfaction - Total Quality Management (TQM) concepts and application - Quality standards: ISO 9000 series and related frameworks - Quality control, assurance and improvement tools |
| Topic 3: Principles of Operations Management | 15-20% | - Definition, scope and role of operations management - Input-transformation-output model - Linkages between operations, procurement and supply chain - Operations strategy alignment with organizational goals - Value creation, efficiency and effectiveness |
| Topic 4: Process Design, Planning and Improvement | 20-25% | - Continuous improvement methodologies: Kaizen, Six Sigma, Lean, BPR - Benchmarking and process optimization - Capacity planning, demand management and resource allocation - Forecasting, scheduling and inventory management - Process mapping, workflow and design principles |
| Topic 5: Operational Risk, Sustainability and Ethics | 15-20% | - ESG considerations in operational design and delivery - Ethical and responsible operations management - Identifying, assessing and mitigating operational risks - Sustainable operations: green practices, circular economy |
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NEW QUESTION # 21
There are 5 foundational aspects of Total Productive Maintenance. Which of the following do these include? Select THREE
Answer: A,D,E
Explanation:
The 5S Model is always to do with cleaning and organising. Therefore the correct answers are sorting, sustaining and shining. You may have seen this in other modules and the words might be slightly different, for example sweeping sometimes comes up instead of shining. The reason for the changes is that these are translations from Japanese, and depending on who translated it, the list is sometimes different. They always make the words begin with S though. See p.110
NEW QUESTION # 22
What is the name given to a person in an organisation who is competent in the Six-Sigma approach?
Answer: C
Explanation:
They're known as black belts (yes, like in martial arts). To gain a black belt in Six-Sigma you usually have to undergo a training course and have so many hours experience. See p.139.
NEW QUESTION # 23
Doug's Doughnuts Ltd is a large manufacturer of doughnuts. They produce in excess of 100,000 doughnuts per day which are boxed and sent to supermarkets and other retail outlets for sale. Large pieces of machinery are used to make the doughnuts. Which form of maintenance would be the most appropriate to use at Doug's Doughnuts?
Answer: B
Explanation:
Preventative maintenance should be used at Doug's Doughnuts. The machines should be serviced regularly to ensure they're working well. A break-down in machinery would stop production, and because Doug's Doughnuts produce so many items per day, this would cause a serious issue for the company. Run to breakdown means you don't repair anything until the item is completely broken. Condition-based maintenance is when maintenance is scheduled when it is required, usually to a schedule. Reactive is when maintenance is conducted when something breaks. See p.103.
NEW QUESTION # 24
What is the main purpose of Six-Sigma?
Answer: B
Explanation:
The primary purpose of six-sigma is to eliminate variation. It's a form of quality control used a lot in manufacturing. See p.136
NEW QUESTION # 25
Joan is the Operations Manager at a Dentist Surgery and has recently completed a Pareto Analysis with the hopes of improving the quality of service offered. Which of the following would be a possible finding from this analysis?
Answer: D
Explanation:
Pareto is also known as the 80/20 rule- therefore the only correct option could be 1. P.126 talks about how Pareto is applied in diagnosing quality problems within an organisation. You'll have come across Pareto in Level 4 when it was used as a way of classifying inventory.
NEW QUESTION # 26
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