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ITIL ITIL-4-Foundation Exam Syllabus Topics:

SectionWeightObjectives
Service Management Key Concepts25%- Value and Value Co-creation
- Service Relationships and Stakeholders
ITIL Practices Overview15%- Service Level Management
- Change Enablement
- Incident Management
- Problem Management
- Service Desk
Four Dimensions of Service Management20%- Partners and Suppliers
- Information and Technology
- Value Streams and Processes
- Organizations and People
ITIL Service Value System (SVS)15%- Governance
- Service Value Chain
- Practices Overview
ITIL Guiding Principles25%- Progress Iteratively with Feedback
- Start Where You Are
- Optimize and Automate
- Collaborate and Promote Visibility
- Think and Work Holistically
- Keep It Simple and Practical
- Focus on Value

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ITIL 4 Foundation Exam Sample Questions (Q110-Q115):

NEW QUESTION # 110
Who is responsible for defining metrics for change management?

Answer: D


NEW QUESTION # 111
Which ITIL concept describes governance?

Answer: C


NEW QUESTION # 112
Which TWO of the following are considerations of change enablement?
1. Managing the people aspects of change
2. Ensuring that organizational transformations are successful
3. Maximizing the number of successful service changes
4. Ensuring that changes are properly assessed

Answer: C


NEW QUESTION # 113
What can be used to determine if a service is 'fit for purpose'?

Answer: D


NEW QUESTION # 114
Which practice performs reviews to ensure that services continue to meet the needs of the customers?

Answer: B

Explanation:
To set clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored, and managed against these targets.
https://www.bmc.com/blogs/itil-management-practices/


NEW QUESTION # 115
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