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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Topic 1: Quality and Reliability Management- Failure prevention and recovery
  • 1. Failure measurement and impact
    • 2. Maintenance strategies and reliability improvement
      • 3. Failure Mode and Effects Analysis (FMEA)
        - Total Quality Management (TQM)
        • 1. Quality assurance vs total quality
          Topic 2: Operations Strategy and Performance- Operations strategy development
          • 1. Top-down vs bottom-up strategy perspectives
            • 2. Stages of operations strategy evolution
              - Order winners and order qualifiers
              • 1. Competitive positioning through operations capability
                Topic 3: Performance Improvement in Operations- Continuous improvement approaches
                • 1. Business process re-engineering
                  • 2. Process improvement methodologies
                    - Performance measurement and benchmarking
                    • 1. Setting performance targets
                      • 2. Benchmarking techniques
                        Topic 4: Operations Management Concepts- Performance objectives of operations
                        • 1. Dependability
                          • 2. Quality
                            • 3. Cost
                              • 4. Flexibility
                                • 5. Speed
                                  - Definition and scope of operations management
                                  • 1. Operations as transformation process (input–transformation–output)
                                    • 2. Role of operations in supply chain efficiency and effectiveness
                                      Topic 5: Operations Processes and Systems- Process design and analysis
                                      • 1. Input–transformation–output model
                                        • 2. Types of operations: manufacturing and services
                                          - Four Vs of operations
                                          • 1. Variation in demand
                                            • 2. Volume
                                              • 3. Visibility
                                                • 4. Variety

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                                                  L5M9 guide torrent, certification guide for L5M9 - Operations Management

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                                                  CIPS Operations Management Sample Questions (Q115-Q120):

                                                  NEW QUESTION # 115
                                                  In which industry would scheduling, health and safety and quality control be key focuses of operations processes?

                                                  Answer: C

                                                  Explanation:
                                                  The correct response is Construction. Out of those listed, it is the one most concerned with Health and Safety. This is from p.64


                                                  NEW QUESTION # 116
                                                  Bilal is an Operations Manager at an apple pie manufacturer and is currently undertaking an Aggregate Capacity Analysis.
                                                  What is the purpose of this?

                                                  Answer: D

                                                  Explanation:
                                                  Aggregate Capacity Analysis looks as medium-term capacity to see whether supply can match demand. This is from p.23. Aggregate means 'from a group or cluster' and therefore requires quite a few bits of data. For this reason option 1 is incorrect as this describes a very short term look at capacity analysis.


                                                  NEW QUESTION # 117
                                                  The goal of Operations Management is to create processes which ensure the three Es: Efficiency, Effectiveness and Efficacy. What is meant be Efficacy?

                                                  Answer: B

                                                  Explanation:
                                                  1 is correct, Efficacy means the process meets its intended purpose (i.e. that it produces the intended result/ effect). This is from p.3 of the study guide.


                                                  NEW QUESTION # 118
                                                  Doug's Doughnuts Ltd is a large manufacturer of doughnuts. They produce in excess of 100,000 doughnuts per day which are boxed and sent to supermarkets and other retail outlets for sale. Large pieces of machinery are used to make the doughnuts. Which form of maintenance would be the most appropriate to use at Doug's Doughnuts?

                                                  Answer: C

                                                  Explanation:
                                                  Preventative maintenance should be used at Doug's Doughnuts. The machines should be serviced regularly to ensure they're working well. A break-down in machinery would stop production, and because Doug's Doughnuts produce so many items per day, this would cause a serious issue for the company. Run to breakdown means you don't repair anything until the item is completely broken. Condition-based maintenance is when maintenance is scheduled when it is required, usually to a schedule. Reactive is when maintenance is conducted when something breaks. See p.103.


                                                  NEW QUESTION # 119
                                                  Moto Ltd is a car manufacturer based in Japan. They implement a Kansei Engineering process. In Kansei Engineering which of the following is considered?

                                                  Answer: C

                                                  Explanation:
                                                  Customer emotions are considered in Kansai- its about creating products which meet customers' 'aesthetic and performance expectations'. P.114


                                                  NEW QUESTION # 120
                                                  ......

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