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Apple Apple-Device-Support Exam Overview:

Certification Vendor:	Apple
Exam Name:	Apple Device Support Exam
Exam Number:	SUP-2025
Exam Price:	$149 USD
Real Exam Qty:	Approximately 80
Exam Duration:	120 minutes
Available Languages:	English
Related Certifications:	Apple Certified Support Professional
Exam Format:	Multiple Choice (Single Select), Multiple Choice (Multiple Select)
Passing Score:	75%
Certificate Validity Period:	Not officially specified
Sample Questions:	Apple Apple-Device-Support Sample Questions
Exam Way:	Online proctored exam through Pearson VUE.
Pre Condition:	No formal prerequisites. Apple recommends hands-on experience supporting iPhone, iPad, and Mac devices and completing the free Apple Device Support training.
Official Syllabus URL:	https://training.apple.com/certification

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Apple Apple-Device-Support Exam Syllabus Topics:

Topic	Details
Topic 1	Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.
Topic 2	Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.
Topic 3	iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
Topic 4	Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.
Topic 5	Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.
Topic 6	Managing Apps: This section of the exam covers describing improved Calendar permissions and troubleshooting unresponsive apps on iPhone, iPad, or Mac.
Topic 7	Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.

Apple Device Support Exam Sample Questions (Q267-Q272):

NEW QUESTION # 267
Scenario
You're migrating your Windows PC to a new Mac.
Which software should you download on your Windows PC to aid the migration process?

A. Transfer Protocol
B. Migration Wizard
C. Windows Migration Assistant
D. PC Mover

Answer: C

Explanation:
Windows Migration Assistant is a software that helps you transfer your contacts, calendars, email accounts, and more from your Windows PC to your Mac. It copies but does not delete files from your PC. You need to download and install the appropriate version of Windows Migration Assistant on your PC, depending on which macOS your Mac is using. Then you need to connect your Mac and PC to the same network, such as your home Wi-Fi network or an Ethernet cable. Finally, you need to use Migration Assistant on both your Mac and PC to start the transfer process. References: = Transfer from PC to Mac with Migration Assistant, Download Windows Migration Assistant v2.4.5.0 (Monterey, Ventura and Sonoma)

NEW QUESTION # 268
What does a Rapid Security Response do?

A. Sends users a security notification if a third party altered system files on their device
B. Displays a security report to the user with current malware and virus definitions
C. Prevents users from downloading applications outside the App Store for a specified time
D. Delivers important security improvements between software updates

Answer: D

Explanation:
Rapid Security Responsedelivers urgent security patches between major updates, enhancing protection without a full OS upgrade.
* Option B: Notifications aren't part of this.
* Option C: App downloads aren't restricted.
* Option D: No report is displayed.
* Option A: Correct-security focus.References: Apple Support - "Rapid Security Response" (support.
apple.com/HT213340).

NEW QUESTION # 269
What ' s a difference between an iPhone backup to iCloud and an iPhone backup to Mac?

A. A backup to iCloud doesn't occur wirelessly if the iPhone is connected to power. A backup to Mac requires a direct connection to power.
B. A backup to iCloud doesn ' t store health and activity data. A backup to Mac includes app settings and content.
C. A backup to iCloud excludes device data already synced to iCloud. A backup to Mac includes nearly all device data.
D. A backup to iCloud stores device settings and app organization. A backup to Mac includes local system files.

Answer: C

Explanation:
Apple distinguishes iCloud backups from computer backups by what they contain and where they are stored.
An iCloud backup contains information and settings on the device that are not already synchronized to iCloud. For example, information already maintained through services such as iCloud Photos, Contacts, or other enabled iCloud synchronization services generally does not need to be duplicated in the iCloud backup.
A backup created on a Mac or PC contains almost all of the device's locally stored data and settings, although Apple lists specific exclusions such as Face ID or Touch ID settings and Apple Pay information. Encrypted computer backups can additionally preserve sensitive information such as Health, Activity, and Keychain data. Therefore, option D most accurately states the difference between the two backup methods.

NEW QUESTION # 270
Which device can you use to unlock your Mac computer's screen saver and approve authentication requests from macOS and other apps?

A. iPhone
B. Apple Watch
C. HomePod
D. iPad

Answer: B

NEW QUESTION # 271
Which feature allows you to share your screen during a FaceTime Call?

A. SideCar
B. AirPlay Receiver
C. Stage Manager
D. SharePlay

Answer: D

Explanation:
SharePlay is a feature that lets you share your screen, watch videos, listen to music, or work out together with others in a FaceTime call. You can use SharePlay to bring apps, webpages, and more into the conversation. To share your screen in a FaceTime call, you need to tap the Share Content button and then tap Share My Screen.
Everyone in the call can see what's on your screen until you stop sharing, but they can't control anything on your device. If you get any notifications while sharing your screen, others won't be able to see them.
SharePlay requires iOS or iPadOS 15.1 or later on your iPhone or iPad, or macOS Monterey or later on your Mac. References:
* Apple Device Support Exam Prep Guide, page 6
* Share your screen in FaceTime on your iPhone or iPad
* Share your screen in a FaceTime call on iPhone

NEW QUESTION # 272
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