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| Section | Weight | Objectives |
|---|---|---|
| Analytics and Einstein for Education Cloud | 10% | - Describe Education Einstein capabilities - Determine reporting and analytics solutions for an Education Cloud implementation |
| Advancement | 11% | - Determine the correct tools and methods to support Advancement operations - Explain Advancement data model and relationships |
| Recruitment and Admissions | 17% | - Configure Recruitment and Admissions - Explain Student data model and relationships - Determine the correct tools and methods to support Recruitment and Admissions |
| Student Success and Support | 22% | - Determine the correct tools and methods to support Student Success and Support - Explain Advising data model and relationships - Configure Student Success |
| Education Cloud Settings and Configuration | 20% | - Explain the Education Cloud architecture and concepts - Determine the correct settings and configuration for a deployment - Describe the capabilities of Education Cloud - Explain how to set up and configure an Education Cloud org |
| Stakeholder Management and Ecosystem | 5% | - Identify the appropriate stakeholders for a project - Explain the Education Cloud Ecosystem |
| Education Cloud Integration and Data Management | 15% | - Determine integration patterns for an Education Cloud implementation - Explain data migration strategies - Describe data management considerations |
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NEW QUESTION # 74
A university completed its first implementation of Salesforce. The university wants to deliver additional functionality in smaller units through an iterative process. New functions will be enhanced and refined based on feedback.
Which approach should the consultant recommend?
Answer: A
Explanation:
Explanation
The consultant should recommend Agile as an approach to deliver additional functionality in smaller units through an iterative process for the university that completed its first implementation of Salesforce. Agile is a project management methodology that focuses on delivering value to customers in short and frequent iterations, incorporating feedback and changes along the way. Agile can help the university deliver additional functionality in smaller units through an iterative process by using features such as user stories, sprints, or scrum meetings. Work Breakdown Structure and Waterfall are not approaches that can deliver additional functionality in smaller units through an iterative process for the university that completed its first implementation of Salesforce. References:
https://trailhead.salesforce.com/en/content/learn/modules/agile-basics
https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf
NEW QUESTION # 75
A business school will implement Salesforce for its MBA recruitment and admissions.
Which role should participate in the Salesforce Center of Excellence?
Answer: C
Explanation:
Explanation
A Salesforce system admin is a role that should participate in the Salesforce Center of Excellence (COE) for the business school that will implement Salesforce for its MBA recruitment and admissions. A Salesforce system admin is a person who configures, maintains, and supports the Salesforce platform, ensuring that it meets the needs and requirements of the users and stakeholders. A Salesforce system admin is also responsible for managing user access, security, data quality, reports, dashboards, workflows, and integrations2. A Salesforce system admin can provide valuable input and feedback to the COE, as well as execute the tasks and projects assigned by the COE.
A university technology vice president and a president of the university are not roles that should participate in the Salesforce COE for the business school. A university technology vice president is a person who oversees the overall IT strategy, budget, and operations of the university, but may not have direct involvement or expertise in the Salesforce platform3. A president of the university is a person who leads the academic, administrative, and financial affairs of the university, but may not have direct involvement or expertise in the Salesforce platform4. These roles may be consulted or informed by the COE, but they are not part of the COE team.
NEW QUESTION # 76
The Recruitment and Admissions office wants to use Salesforce to track prospective students, recruitment events, student applications, digital engagement, and interactions with prospects on their mobile devices. Prospective students communicate via SMS on their mobile devices, social media, and email.
Which solution should the consultant recommend?
Answer: A
Explanation:
The consultant should recommend a third-party app as a solution to track prospective students, recruitment events, student applications, digital engagement, and interactions with prospects on their mobile devices via SMS, social media, and email for the Recruitment and Admissions office. A third-party app is an app that is developed by an external provider and can be installed or integrated with Salesforce to extend its functionality or features. A third-party app can help the Recruitment and Admissions office track prospective students, recruitment events, student applications, digital engagement, and interactions with prospects on their mobile devices via SMS, social media, and email by providing capabilities that are not available in Salesforce or require custom development. The consultant can help the Recruitment and Admissions office find and install a third-party app that meets their needs from sources such as AppExchange or Trailblazer Community. Salesforce Maps, Einstein Bots, or Marketing Cloud are not solutions that can track prospective students, recruitment events, student applications, digital engagement, and interactions with prospects on their mobile devices via SMS, social media, and email for the Recruitment and Admissions office. Reference:
https://help.salesforce.com/s/articleView?id=sf.appexchange.htm&type=5
https://trailhead.salesforce.com/en/content/learn/modules/appexchange_basics
NEW QUESTION # 77
A university has a centralized IT team and a committee that oversees data governance and change management. Recruiters want access to Corporate Relations data. Corporate Relations wants access to Executive Education information. The Alumni Relations office wants to work with every department.
Which Salesforce environment strategy should the consultant recommend?
Answer: D
Explanation:
The consultant should recommend one Salesforce environment for all business units as a Salesforce environment strategy for the university. This means that the university will have a single Salesforce org that will support the needs and processes of all the business units, such as Recruitment, Corporate Relations, Executive Education, and Alumni Relations. This can help the university achieve data consistency, visibility, and collaboration across the business units, andleverage the centralized IT team and the data governance and change management committee. The consultant can also help the university implement security and sharing settings to control access and visibility of data for each business unit. Having separateSalesforce environments for each business unit, or for Recruitment or Alumni Relations only, are not Salesforce environment strategies that the consultant should recommend for the university. References:
https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf
https://trailhead.salesforce.com/en/content/learn/modules/org-setup
NEW QUESTION # 78
The Alumni Relations office wants to respond to posts by alumni on variety of Channels, including Instagram, Twitter, andFacebook.
Which solution should the office consider?
Answer: C
Explanation:
Social Studio is a solution that the Alumni Relations office can consider to respond to posts by alumni on a variety of channels, including Instagram, Twitter, and Facebook. Social Studio allows the office to monitor, publish, and engage with social media content from different platforms. Social Studio also provides analytics and insights that can help the office measurethe effectiveness of their social media strategy. Email Studio, Audience Studio, and Interaction Studio are not solutions that can respond to posts by alumni on a variety of channels. References:
https://www.salesforce.com/products/marketing-cloud/social-media-marketing/
https://trailhead.salesforce.com/en/content/learn/modules/social_studio_basics
NEW QUESTION # 79
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