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| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Administering Cisco Contact Center Enterprise |
| Exam Number: | 500-442 |
| Certificate Validity Period: | 3 years |
| Exam Format: | Simulation / scenario-based questions, Multiple choice |
| Available Languages: | English |
| Related Certifications: | Cisco Contact Center Enterprise (CCE) CCNP Collaboration |
| Recommended Training: | Cisco Contact Center Enterprise training CCNP Collaboration learning resources |
| Exam Registration: | Cisco Certification & Training Portal Pearson VUE Cisco Exams |
| Sample Questions: | Cisco 500-442 Sample Questions |
| Exam Way: | Online proctored or authorized testing center (depending on Cisco exam delivery availability) |
| Pre Condition: | Recommended: CCNA-level knowledge or equivalent Cisco collaboration fundamentals. This exam may be retired or replaced by newer Cisco certification tracks. |
| Official Syllabus URL: | https://www.cisco.com/site/us/en/learn/training-certifications.html |
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The 500-442 exam covers various topics related to administering Cisco Contact Center Enterprise solutions, such as configuring Cisco Unified Contact Center Enterprise (UCCE), Cisco Unified Customer Voice Portal (CVP), Cisco Finesse, and Cisco Virtualized Voice Browser (VVB). Additionally, the exam assesses the candidate's knowledge of advanced topics like troubleshooting, reporting, and performance management of contact center solutions.
Cisco 500-442 Certification Exam comprises 65-75 questions and has a duration of 90 minutes. 500-442 exam is available in English and Japanese language versions. 500-442 exam questions are scenario-based and test the candidateโs ability to solve real-world problems. 500-442 exam also tests the candidateโs knowledge of best practices for designing and implementing Cisco Contact Center Enterprise solutions.
NEW QUESTION # 19
Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)
Answer: A,C
Explanation:
The Cisco CCE Web Administration (CCE Admin) tool is a browser-based interface for managing agents, teams, skill groups, and other operational objects in a CCE deployment.
Why the Correct Answer is Right: B is correct because Agents are fully configurable from the CCE Web Admin tool-administrators can create, edit, and manage agent profiles including attributes, skill groups, and desk settings. C is correct because Routing Scripts can be viewed and associated with call types via CCE Admin, and the Script Editor is accessible through this interface.
Why Each Incorrect Answer is Wrong: A is wrong because Dialed Numbers are configured through the Configuration Manager, not the Web Admin tool directly. D is wrong because Administrative Scripts are managed via the Script Editor, a separate tool. E is wrong because Deleted Objects is a utility in Configuration Manager used for purging objects, not accessible through Web Admin.
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NEW QUESTION # 20
Where should the RONA setting be positioned the highest?
Answer: D
NEW QUESTION # 21
Where should the RONA setting be positioned the highest?
Answer: D
Explanation:
RONA (Redirection on No Answer) is a mechanism that redirects a call when an agent fails to answer within a configured time. Multiple components in CCE have timeout settings that interact with RONA, and they must be layered correctly.
Why the Correct Answer is Right: A is correct. The CVP OPS Console RONA timer must be set highest to serve as the ultimate safety net. If the CVP timeout fires before all other components have had a chance to handle the RONA event, the call may be dropped rather than properly re-routed. Cisco best practice documentation specifies that CVP's timer should be the largest, with CUCM phone timer intermediate, and the CCE desk setting lowest, forming a cascading failsafe.
Why Each Incorrect Answer is Wrong: B is wrong because the CUCM phone timer should be set at an intermediate value-high enough to allow CCE desk settings to trigger RONA first, but lower than CVP's timer. C is wrong because the Agent Desk Settings timer should be the lowest, firing first to initiate the RONA re-route cleanly within the scripting logic. D is wrong because script-level timers are part of the routing logic but are not the entity that needs the highest RONA timeout in the hierarchy.
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NEW QUESTION # 22
What value is used for Variable REQUERY_NO ANSWER?
Answer: A
NEW QUESTION # 23
Which communication protocol is being used between PG/Router and Live Data to generate report information?
Answer: D
Explanation:
The communication protocol used between PG/Router and Live Data for generating report information is TCP (Transmission Control Protocol). TCP is a reliable, connection-oriented protocol, ensuring the accurate and ordered delivery of report data between these components. This is crucial for the real-time and historical reporting features in Cisco Contact Center environments, where data integrity and consistency are paramount.References:Cisco's technical documentation on Live Data and its integration with the ICM infrastructure often details the communication protocols and architecture used for reporting functions.
NEW QUESTION # 24
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2026 Latest ExamcollectionPass 500-442 PDF Dumps and 500-442 Exam Engine Free Share: https://drive.google.com/open?id=1ROPWNSoQXSt9j9GNSPzdgpCixaZ-iDa6