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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Engagement policies15%- Customer engagement rules
  • 1. Customer journeys
  • 2. Define customer engagement policies
  • 3. Create an engagement strategy
Topic 2: Business agility in one-to-one customer engagement12%- Agile customer engagement
  • 1. Adapt engagement strategies quickly
  • 2. Support business-driven changes
  • 3. Optimize customer experiences
Topic 3: Channels10%- Multi-channel engagement
  • 1. Cross-channel engagement
  • 2. Web channel configuration
  • 3. Outbound channel setup
Topic 4: Decision strategies14%- Strategy design
  • 1. Build decision strategies
  • 2. Use predictive analytics
  • 3. Test decision logic
Topic 5: Contact policy and volume constraints13%- Contact governance
  • 1. Control customer contact frequency
  • 2. Apply volume constraints
  • 3. Configure contact policies
Topic 6: Actions and treatments12%- Manage customer actions
  • 1. Present a single offer on the web
  • 2. Define an action for outbound
  • 3. Define and manage customer actions
Topic 7: Next-Best-Action concepts12%- One-to-one customer engagement
  • 1. Optimize the customer value in the contact center
  • 2. Essentials of always-on outbound
  • 3. Define the starting population
  • 4. Optimize the next-best-action strategy
  • 5. Customer engagement blueprint
Topic 8: AI and arbitration12%- Decision optimization
  • 1. Apply arbitration logic
  • 2. Prioritize actions
  • 3. Use AI in decisioning

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Pegasystems Certified Pega Decisioning Consultant 25 認定 PEGACPDC25V1 試験問題 (Q61-Q66):

質問 # 61
U+- Bank uses Pega Customer Decision Hub'" for their one-to-one customer engagement. The bank now wants to change its offer prioritization to consider both business objectives and customer needs.
Which two factors do you configure in the Next-Best-Action Designer to implement this change? (Choose Two)

正解:B、C


質問 # 62
The U+ Bank marketing department currently promotes various home loan offers to qualified customers.
Now, the bank does not want customers to receive more than four promotional emails per quarter, regardless of past responses to that action by the customer.
Which option allows you to implement the business requirement?

正解:B

解説:
Volume constraints allow you to limit the number of times an action is presented to customers across one or more channels. You can use volume constraints to implement the requirement that customers do not receive more than four promotional emails per quarter, regardless of past responses to that action by the customer.
You can configure the volume constraint to limit the number of actions per channel per quarter and select the option to ignore previous responses. Outbound channel limits are used to limit the number of customers contacted per channel per run, not per quarter. Suppression policies are used to exclude customers from receiving an action based on certain conditions, such as opt-out preferences or recent purchases, not based on the number of times the action is presented. Suitability rules are used to determine whether an action is suitable for a customer based on their propensity, priority, or other criteria, not based on the number of times the action is presented.


質問 # 63
U+ Bank wants to send promotional emails related to credit card offers to their qualified customers. The business intends to use the same action flow template with the desired flow pattern for all the credit card actions.
What do you configure to implement this requirement?

正解:B


質問 # 64
As a decisioning architect, you advise the board on the business issues for which they must use the Next-Best- Action strategy. Which three business issues do you recommend? (Choose Three)

正解:B、C、D

解説:
The Next-Best-Action strategy is a customer-centric approach that aims to deliver the most relevant and valuable proposition for each customer at any given moment. You can use the Next-Best-Action strategy to address various business issues that involve customer interactions, such as service, retention, and collections.
Service is the process of providing assistance and support to customers who have questions or problems.
Retention is the process of preventing customers from leaving or switching to competitors. Collections is the process of recovering unpaid debts from customers who are delinquent or defaulting on their obligations.
These are all business issues that can benefit from using the Next-Best-Action strategy. Verified References:
[Pega Decisioning Consultant | Pega Academy]


質問 # 65
The following decision strategy outputs the most profitable shoe a retailer can sell. The profit is the selling Prices of the shoe, minus the Cost to acquire the shoe.
The details of the shoes are provided in the following table:
The details of the shoes are provided in the following table:

To output the most profitable shoe, which component do you add in the blank space that is highlighted in red?

正解:C

解説:
To output the most profitable shoe, you need to add a Prioritize component in the blank space. A Prioritize component allows you to rank actions based on one or more properties. In this case, you can rank the shoes based on the Profit property and select the highest ranked shoe as the output. Verified References: Pega Academy - Decisioning Consultant - Prioritizing actions


質問 # 66
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