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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:

Section	Weight	Objectives
Service and Support Applications	10%	- Case management - Knowledge and support tools - Entitlements and service contracts
Workflow/Process Automation	15%	- Approval processes - Salesforce Flow - Automation best practices
Data and Analytics Management	17%	- Data security and quality - Data validation and deduplication - Data import/export tools - Reports and dashboards
Productivity and Collaboration	10%	- Chatter configuration - Email and calendar integration - Activities, tasks, and events
Configuration and Setup	15%	- Company and org settings - Profile and permission sets - User management and security - Sharing model and access controls
Agentforce AI	8%	- AI assistant configuration - Use cases and limitations
Object Manager and Lightning App Builder	20%	- Fields, relationships, and schema - Lightning App Builder and page layouts - Standard and custom objects - Lightning record pages and components
Sales and Marketing Applications	10%	- Forecasts and sales processes - Campaigns and products - Lead and opportunity management

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Salesforce Certified Administrator Sample Questions (Q119-Q124):

NEW QUESTION # 119
An administrator Creates a custom text area field on the Account object and adds it to the service team's page layout. The services team manager loves the addition of this field and wants it to appear in the highlights panel so that the services reps can quickly find it when on the Account Page How should the administrator accomplish this?

A. In the Account object manager, create a custom compact layout.
B. Make the field required and move it to the top of the page.
C. Create a new page layout and a new section titled highlights panel.
D. From the page layout editor, drag the field to the highlights panel.

Answer: A

NEW QUESTION # 120
Support agent at Cloud Kicks are spending too much time finding resources to solve cases.
The agents need a more efficient way to find documentation and similar cases from the Case page layout.
How should an administrator meet this requirement?

A. Configure Knowledge with articles and data categories.
B. Create a custom object to capture popular case resolutions.
C. Use an interview flow to capture Case details.
D. Direct users to Global Search to look for similar cases.

Answer: D

NEW QUESTION # 121
Sales reps at Cloud Kicks want to be notified when they have a high likelihood of winning an opportunity over $1,000,000.
Which feature meets this requirement?

A. Activity Timeline.
B. Big Deal Alerts
C. Key Deals
D. Performance chart.

Answer: B

Explanation:
Explanation
Big Deal Alerts are notifications that are sent to users when an opportunity reaches a certain amount, probability, or stage. They can be configured by administrators to alert sales reps or managers when they have a high likelihood of winning a big deal. Key Deals are a feature of Einstein Opportunity Scoring that shows the top opportunities based on their score and stage, but they do not send notifications. Activity Timeline is a component of Lightning Experience that shows the past and upcoming activities related to a record, but it does not notify users of big deals. Performance chart is a type of report chart that shows how well users or teams are performing against their goals, but it does not alert users of big deals. References:
https://help.salesforce.com/s/articleView?id=sf.forecasts3_big_deal.htm&type=5

NEW QUESTION # 122
Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product's two lead engineers read/write access to all new cases that reference the new product.
What should an administrator do to satisfy this requirement?

A. Create an auto-response rule and a public group.
B. Create a user-based sharing rule and an ad-hoc case team.
C. Create a predefined case team and an assignment rule.
D. Create a queue and a criteria-based sharing rule.

Answer: D

Explanation:
Explanation
To track all cases that reference the new product and give read/write access to the product's two lead engineers, the administrator should create a queue and a criteria-based sharing rule. The queue will allow assigning cases that meet certain criteria, such as having a specific value in the Product field, to a group of users. The criteria-based sharing rule will grant read/write access to the queue members for cases that match the same criteria. References: https://help.salesforce.com/s/articleView?id=sf.queues_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.sharing_criteria.htm&type=5

NEW QUESTION # 123
An administrator created a record trigger flow to update contacts.
How should the administrator reference the values of the active record the flow is running on?

A. Use the Get Records element to find the Id.
B. Use the $Record global variable.
C. Use the {!Contact.Id} global variable.
D. Use the {!Account.Id} record variable.

Answer: B

Explanation:
Explanation
The $Record global variable allows you to reference the values of the active record the flow is running on.
References: https://help.salesforce.com/s/articleView?id=sf.flow_ref_global_variables.htm&type=5

NEW QUESTION # 124
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