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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Fundamentals | 9% | - User roles and responsibilities - Workspace and organization settings and dashboards - Slack paid plan features |
| Topic 2: Security | 15% | - Data protection and retention policies - Security governance and compliance - Audit and monitoring |
| Topic 3: App Administration | 10% | - Integration management - App installation and configuration - Workflow Builder usage |
| Topic 4: Enabling Slack Success | 15% | - Optimization and training - Analytics and usage measurement - Adoption strategy and best practices |
| Topic 5: Channel and User Group Administration | 28% | - Archiving and deletion policies - Channel types and management - User group creation and administration |
| Topic 6: Workspace Administration | 9% | - Workspace visibility and configuration - Multi-workspace architecture design - Workspace creation and approval process |
| Topic 7: User Lifecycle Management | 14% | - Guest account management - User provisioning methods - Authentication and access control |
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질문 # 129
Your organization's Head of Customer Service wants to better support internal collaboration between service agents working through high-priority customer tickets.
As a Workspace Admin, what recommendation should you provide to help service agents collaborate more efficiently in Slack and reduce meetings?
정답：A
설명：
Slack recommends:
"Use Huddles for lightweight, real-time, informal discussions to troubleshoot quickly without needing to schedule formal meetings." This directly helps service agents collaborate live without adding overhead.
Options A and C are good for async work but do not replace real-time collaboration. Threads (D) are useful but are slower than live discussions.
(Reference: Slack Administration Study Guide - Using Huddles for Efficient Team Collaboration)
질문 # 130
What are two reasons why a company would be interested in using SAML single sign-on (SSO) to authenticate its users on Slack?
(Select the TWO best answers.)
정답：B,D
설명：
SAML SSO provides:
"Organizations with more control over their authentication policies, including password requirements, session durations, and login behaviors."
"Employees can use their existing login credentials for all applications, including Slack, through SSO integration with the identity provider." Option B is wrong because SSO depends on having an IdP in the first place. Option C is incorrect because SSO is available only on certain Slack paid plans (not all). Option E refers to Enterprise Key Management (EKM), not SSO.
(Reference: Slack Administration Study Guide - Single Sign-On (SSO) Benefits)
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질문 # 131
Tracy works on a marketing team and needs to collaborate with a marketing vendor for a new project being planned in various channels.
To ensure the project is not delayed, Tracy must approve the new member invitations. Which statement is true about roles in this scenario?
정답：C
설명：
In Slack, Admin roles (Workspace Admin or Org Admin) are required to approve invitations and manage user roles, including inviting guests.
According to Slack's documentation:
"Admins can invite members and guests, approve new invitations, and manage permissions at the workspace or org level. A Multi-Channel Guest is someone who can access multiple channels that an admin selects." Since the marketing vendor needs access to "various channels," the correct guest type would be a Multi- Channel Guest, not Single-Channel Guest. Therefore, Tracy should use the Admin role to invite and approve new members and assign the marketing vendor as a Multi-Channel Guest.
(Reference: Slack Administration Study Guide - User Management Roles and Guest Access)
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질문 # 132
You've just joined the Org Admin team at your organization.
You notice that the setting for "public file sharing" is toggled to "enabled" in your organization.
What ability does enabling "public file sharing" give members?
정답：D
설명：
Slack's documentation on file sharing specifies:
"Enabling public file sharing allows members to create public links for files that can be shared externally outside of Slack." Public file sharing is about generating external public URLs (A), not internal sharing (B), sharing with guests (C), or Slack Connect-specific behavior (D).
(Reference: Slack Administration Study Guide - File Sharing and Public Link Management)
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질문 # 133
The marketing team at ACME Ltd has 10 team members and has a public channel called #marketing- discussion. The team collaborates and shares ideas on this channel. Now, other teams have joined, so the total channel membership is 50.
The marketing director has the following needs:
* There is an urgent marketing idea that must be prioritized in tomorrow morning's planning meeting.
* The 10 team members are the only ones attending the planning meeting.
* The 10 team members need to be notified before the meeting.
Of note, the marketing director sends urgent re-prioritization messages weekly.
How should the marketing director reach the marketing team?
정답：D
설명：
Slack recommends using user groups to efficiently notify a specific subset of people:
"User groups allow you to mention multiple people at once by tagging the group's handle, ensuring the right people are notified without disturbing unrelated members." Using @channel or @here would notify all 50 members unnecessarily. Sending 10 direct messages individually is inefficient and error-prone.
(Reference: Slack Administration Study Guide - User Groups and Targeted Notifications)
질문 # 134
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