New Valid L5M9 Exam Papers Free PDF | Latest Latest L5M9 Practice Questions: Operations Management

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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Operations Management Concepts- Definition and scope of operations management
  • 1. Operations as transformation process (input–transformation–output)
    • 2. Role of operations in supply chain efficiency and effectiveness
      - Performance objectives of operations
      • 1. Cost
        • 2. Speed
          • 3. Quality
            • 4. Dependability
              • 5. Flexibility
                Performance Improvement in Operations- Continuous improvement approaches
                • 1. Process improvement methodologies
                  • 2. Business process re-engineering
                    - Performance measurement and benchmarking
                    • 1. Setting performance targets
                      • 2. Benchmarking techniques
                        Operations Strategy and Performance- Operations strategy development
                        • 1. Stages of operations strategy evolution
                          • 2. Top-down vs bottom-up strategy perspectives
                            - Order winners and order qualifiers
                            • 1. Competitive positioning through operations capability
                              Quality and Reliability Management- Failure prevention and recovery
                              • 1. Failure Mode and Effects Analysis (FMEA)
                                • 2. Maintenance strategies and reliability improvement
                                  • 3. Failure measurement and impact
                                    - Total Quality Management (TQM)
                                    • 1. Quality assurance vs total quality
                                      Operations Processes and Systems- Process design and analysis
                                      • 1. Types of operations: manufacturing and services
                                        • 2. Input–transformation–output model
                                          - Four Vs of operations
                                          • 1. Variation in demand
                                            • 2. Variety
                                              • 3. Volume
                                                • 4. Visibility

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                                                  Latest L5M9 Practice Questions - Reliable L5M9 Guide Files

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                                                  CIPS Operations Management Sample Questions (Q118-Q123):

                                                  NEW QUESTION # 118
                                                  Many companies choose locations for manufacturing facilities in low-cost countries. What is the benefit for a company of doing this?

                                                  Answer: D

                                                  Explanation:
                                                  2 is the correct answer- this is taken from p.54 'site selection'. Option 1 is incorrect because low-cost countries are not located close to customers- products have to be shipped internationally. Option 3 is incorrect as low-cost countries tend to have lower environmental and ethics standards. Option 4 is incorrect because being far from customers isn't a benefit.


                                                  NEW QUESTION # 119
                                                  At Red Glass Ltd a strategy has been developed by the Operations Department to reduce costs and streamline supply chain operations. This is being incorporated into the organisation's overarching corporate strategy. What is the name given to this type of strategy development?

                                                  Answer: C

                                                  Explanation:
                                                  The correct answer is bottom-up. There are 2 forms of strategy development: top down and bottom up. Bottom up is when a department within an organisation makes a strategy and it is passed up the ladder for implementation. Top down is the opposite (it is filtered down the ladder from senior management to individual departments). See p.42.


                                                  NEW QUESTION # 120
                                                  Which of the following would you require in order to calculate the availability of a piece of equipment used in manufacturing?

                                                  Answer: C

                                                  Explanation:
                                                  You need to know the mean time to repair - i.e. the amount of time the machine is 'out of action'. The calculation is availability = mean time between failure divided by (mean time between failure + mean time to repair). P.95


                                                  NEW QUESTION # 121
                                                  Which of the following items created by an organisation are intangible? Select TWO

                                                  Answer: A,C

                                                  Explanation:
                                                  Legal Advice and a massage are intangible. This means you can't physically hold or see the item. There is a lot in this module on the differences between services and goods- it's important to remember that goods are tangible and services are intangible. P.56


                                                  NEW QUESTION # 122
                                                  According to Juran, there are several options to improve quality- these include which of the following? Select THREE

                                                  Answer: A,B,E

                                                  Explanation:
                                                  repair, refine and renovate are part of Juran's quality improvement interventions ( there are '4 Rs' - the last one is reinvent- p.122). The end of Chapter 2.3 talks about three different philosophies of TQM: Crosby, Juran and Deming. As far as I'm aware these don't come up often as questions, mainly because they're all so similar. You may get a question on this, and possibly on Deming's Plan-Do-Check-Act cycle (CIPS LOVE the Deming cycle for some reason) but don't stress too much about memorising all the philosophies word for word.


                                                  NEW QUESTION # 123
                                                  ......

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