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Cisco 700-805 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Leadership and Renewals Process30%- Quote development, exceptions and order processing
- End-to-end renewals motion and account team collaboration
- Risk assessment at T-9, T-6, T-3 milestones
- Upsell / cross-sell opportunity identification
Topic 2: Customer Success Foundation20%- Success Plan components and RM responsibilities
- RM role, tasks and RACI framework
- Health Index and success metrics
- Recurring revenue financial terms
Topic 3: Business Acumen35%- Financial terms: CAPEX, OPEX, procurement models
- Available To Renew, contract value and renewal types
- Value communication and tool usage
- Evaluate customer products and business alignment
Topic 4: Cisco Tools and Processes15%- Smart Accounts and licensing frameworks
- CCW, renewal tools and automation
- Contract management and entitlement verification
- Renewal workflows and escalation procedures

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Cisco Renewals Manager Sample Questions (Q87-Q92):

NEW QUESTION # 87
During which activity of the renewal process would an RM provide an appropriate co-termination timeframe and gain required internal approvals?

Answer: C

Explanation:
According to a practice exam question from TestPrep2, the correct answer is C. proposal build. During this activity, an RM would:
* Provide an appropriate co-termination timeframe and gain required internal approvals
* Align with the account team on the renewal strategy and value proposition
* Create a renewal proposal that meets customer needs and expectations


NEW QUESTION # 88
What is the primary measurement of success for a Renewals Manager?

Answer: A

Explanation:
The primary measurement of success for a Renewals Manager is the renewal success rate, which is the percentage of customers who renew their contracts with Cisco at the end of their term. The renewal success rate reflects the Renewals Manager's ability to retain customers and revenue, as well as to increase customer satisfaction and loyalty. The renewal success rate is calculated by dividing the number of customers who renew by the number of customers who are eligible to renew in a given period. The renewal success rate is different from other metrics such as upsell percentage, percentage of contracts closed, or iARR rate, which are not directly related to the Renewals Manager's role or performance.


NEW QUESTION # 89
How does Cisco define Business Critical Services?

Answer: C


NEW QUESTION # 90
Which strategy for successful renewal of service contracts calls for discussing changes in the network and identifying any uncovered add tons to the network?

Answer: D


NEW QUESTION # 91
Which action should a Renewals Manager take first?

Answer: C

Explanation:
the first action that a Renewals Manager should take is to download contract data and develop a renewals strategy, which involves:
* Using tools such as TPV, icebreaker, or CCW-R to access and analyze contract data
* Segmenting contracts based on their size, complexity, expiration date, product coverage, etc.
* Defining objectives, actions, timelines, and resources for each segment
* Aligning with the account team on the renewals strategy and value proposition


NEW QUESTION # 92
......

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